Manager Core Services

Are you looking to Optimize your life? Start your exciting path to a rewarding career today!
We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore - it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community.
If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you!
We are Optimum!
Job Summary
As the Core Services Manager, you will oversee the daily activities of a talented team of Microsoft Solutions specialists, engineers, and architects. The role involves providing support, implementation, and design services for the Microsoft M365 suite and Azure across the enterprise, including directory services, identity management solutions, messaging hygiene, and security & compliance in O/M365. This role will also act as a single point of contact for escalations, issues, and requests, as well as coordinate with other departments and stakeholders to align objectives, priorities, and expectations. You will be responsible for managing the performance, development, and motivation of your team members, providing regular feedback, coaching, and conducting performance reviews. You will also be involved in budgeting, reporting, and project management activities. Develop, Plan, and implement information and operations technology systems, Including IT and network infrastructure, controls, and automation systems, add integration of existing and new technologies. Moves and Acquisition processes for Active Directory consolidation and expansion with focus on Azure ARC and future cloud technologies.
Responsibilities

• Collaborate closely with senior leadership to meet customer needs and performance targets, monitor in real-time performance, provide analysis of key performance, and ensure the customer remains stratified with the service provided.
• Manage multiple workloads and prioritize responsibilities to meet various timeframes and performance standards.
• Accountable for the performance and personal development of operations team members.
• Ensure agreed service management standards are processes are adhered to.
• Sets key metrics, KPI, and crucial success factors and reports against them.
• Reviews, Consults, and adheres to business continuity plans.
• Upholds values, philosophy, and mindset and acts with integrity in all everyday actions.
• Collaborating with the security team to implement robust identity and access management solutions using Azure Active Directory and Enterprise Mobility + Security (EMS).
• Managing financial operations (FinOps) to optimize cloud spending and ensure cost efficiency.
• Providing technical leadership and guidance to development & automation teams, ensuring best practices in solution design, deployment, and maintenance.

Qualifications

• Bachelor's Degree in Computer Science or related field, or equivalent work experience
• At least 7+ years of IT management experience
• Expert knowledge of Microsoft O/M365, Microsoft Active Directory, and PKI architecture
• Extensive experience in the design and troubleshooting of Azure AD and Azure
• Familiarity with Security & Compliance in O/M365 and experience with Message Hygiene solutions (Defender for Office 365, Proofpoint)
• Familiarity with Entra Identity, Azure Directory Services/Hybrid Directory Services, and Azure ARC for Server management
• Experience in leading, managing, and developing teams
• Strong communication, collaboration, and problem-solving skills
• Ability to work under pressure and handle multiple tasks and deadlines
• Customer-oriented and results-driven mindset
• Experience building relationships at a senior level
• Desirable: ITIL Practitioner Certificate in Incident Management v3 or higher

At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey.
If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity.
All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company's discretion based on business necessity.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, national origin, religion, age, disability, sex, sexual orientation, gender identity or protected veteran status, or any other basis protected by applicable federal, state, or local law. The Company provides reasonable accommodations upon request in accordance with applicable requirements.
Optimum collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state, and local law.
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Nearest Major Market: Plano
Nearest Secondary Market: Dallas