At Wursta, we hire motivated, inspired people and give them autonomy, training, and resources to solve problems for our clients and deliver excellent results. We focus on generating value and are obsessed with internal and external improvement and growth. And our results speak for themselves; we are forging a new breed of consultants and technical experts in the enterprise cloud industry that combine strong technical know-how with ingenuity and effective process improvements.
***Located in Austin, TX, this role offers a hybrid work arrangement***
We are searching for an experienced, self-motivated, detail-oriented, and results-driven Sr. Account Manager. An ideal candidate will learn fast, keep up with the latest technology developments, present confidently, communicate effectively, and ultimately keep our customers happy.
As Wursta's people manager of the client success team you will represent Wursta as our customer's dedicated solution-oriented advisor. You will create long-term, trusting relationships with our customers. The Sr. Account Manager’s role is to oversee a portfolio of assigned customers, gain knowledge of the customer’s technology initiatives and business needs, and seek to resolve client technical constraints by identifying value-added products and services to help their business innovate and grow.
Key Responsibilities Include:
- Act as a trusted advisor to customers and successfully establish relationships throughout the customer’s organization
- Identify expansion and up-sell opportunities, new use cases, and own renewing customer contracts
- Coordinate technical resources needed for up-sell opportunities and support issues
- Act as an escalation point for renewals strategy, critical account issues, and ongoing account planning
- Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
- Negotiate contracts and close agreements with C-Level stakeholders that maximize profits
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Forecast and track key account metrics to support revenue projections (e.g. quarterly sales results and annual forecasts)
- Work collaboratively with all cross-functional teams (Support, Services, Finance, Marketing) to maintain and grow customer’s ARR.
Required Skills:
- 4+ years of sales management experience
- 6+ years proven work experience in account management or customer success
- A proven track record of achieving team target of 3 to 6 million in revenue per quarter
- Strong ability to pitch and consult new service offerings to key accounts
- Excellent communication and presentation skills
- Attention to detail, strong organizational skills, and a bias for action
- A self-starter approach to work and the ability to adapt and thrive in a rapidly changing startup environment
- SaaS Experience
Preferred Qualifications:
- MSP or Google Partner experience is a plus
- BA/BS or equivalent experience
- Google Workspace experience
- Cloud experience
At Wursta, we're all about positive experiences and creating value. We move fast and adapt to change like nobody's business. Here's what you can expect during our interview process:
- Initial Screen: You'll have a quick 20-30 minute chat with our hiring coordinator. It's just a chance to get to know each other and see if we're a good fit.
- Meet your manager: Next up, you'll spend 45 minutes with the hiring manager. This is your chance to learn more about the role and the team.
- Meet your peers: After that, you'll meet with the team for 60 minutes. This is a great opportunity to see the team dynamic and ask any questions you have.
- Interview with Senior Leadership: You'll then chat with the executive leader for 45 minutes. This is your chance to show off your skills and experience and learn more about the company's vision.
- Meet with our Cofounders: Finally, you'll meet with our Cofounders for 30 minutes. This is a chance to hear their story and learn more about the company's culture.
- Get a decision: We'll get back to you within the week to let you know what's next.
Our Values
We are driven and guided by our shared values:
- Make it win-win
- Do it uncommonly well
- Remain humble
- Strive to be better
- We are one team
- Be accountable
Equal Employment Opportunity
Wursta provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Top Skills
What We Do
Wursta is a holistic Technology Consultancy supporting SMB & mid-market companies in using technology to compete in a modern world. Offering 24/7 support across Google Workspace, Google Cloud, Custom App Dev, and now web3! Wursta is the go-to partner for growth-minded companies.
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