Manager of Client Enablement

Fully Remote in the states of: Arizona, California, Colorado, Illinois, Iowa, Kentucky, Michigan, North Carolina, Ohio, Oklahoma, Oregon, Texas, Utah, or Washington
 
THE JOB
The Manager of Client Enablement will lead a team dedicated to driving the success and satisfaction of clients by delivering impactful onboarding, training, and ongoing support for our ecommerce platform. The ideal candidate has experience working for a SaaS company in a client facing capacity, has a strong understanding of internet fundamentals, and proven leadership skills. This role involves overseeing the client enablement strategy, ensuring that customers fully adopt and maximize the platform’s features, and developing a scalable approach to training and support. The Manager of Client Enablement works closely with sales, customer success, and product teams to deliver a seamless client experience and promote long-term customer retention. This is a fully remote position. 
RESPONSIBILITIES

• Coach, provide feedback, and improve the skillsets of your team members through training, call reviews, one-one-ones, and team meetings
• Develop internal and external training on Kotis’ platform and regularly hold training sessions
• Develop a deep understanding of Kotis’ ecommerce platform
• Lead client calls with a more technical focus (for example - integration calls)
• Manage your own small book of enterprise accounts
• Work with the Sales team as the technical expert on our platform, helping them close deals
• Create and optimize client-facing processes, training and videos. Create and send monthly program newsletters to clients.
• Bridge the gap between our customers and Software Engineering team by uncovering scalable features for stronger adoption and retention
• Handle escalations related to our ecommerce platform
• Monitor customer feedback through surveys, QBRs and qualitative information gathering and implement improvements based on your findings
• Champion of Kotis’ culture. Improves team morale through coaching, team events and recognition.

REQUIREMENTS

• 3+ years of management experience with direct reports
• 2+ years’ experience working for a SaaS company in a client-facing role 
• 5+ years’ experience in client-facing role (Customer Trainer, Onboarding Specialist, etc.)
• Strong understanding of internet fundamentals, i.e. an understanding of the core principles of how the internet operates 
• High EQ – understands themselves as well as how to manage a range of personalities with direct reports, clients, and leaders across the organization
• Excellent in building cross-functional relationships and alignment
• Demonstrated ability to successfully resolve complex situations independently
• Strong business acumen, comfortable building relationships with executive level clients

WHY YOU’LL LOVE US 

• Fully Remote Culture: Work from home, work from an RV, work from almost anywhere – and never have to worry about going back into an office! 
• Flexible Work State: Spend the summers in the SoCal Sun and the winters skiing in Utah.
• Remote Office Stipend: Spruce up your office or make it even more ergo with a yearly stipend towards home office improvements. 
• Quarterly CEO Meetings: Teams meet with Jeff, our CEO and founder. Ask questions and offer suggestions in a smaller group setting to reinforce our culture of collaboration and transparency. 
• Culture of Flexibility: Go ahead, take a break to hit that workout class, the dog park, or to pick up your kids from school or practice. You have a life, and we want to flex around that. 
• Sweet Swag: With supplier discounts, coveted holiday gifts, periodic swag kits, and shopping at our Kotisian store, you’ll feel spoiled with swag.

COMPENSATION
$80K-$120K DOE
BENEFITS
Kotis Design is an equal opportunity employer. We are committed to recruiting and employing highly qualified individuals who represent the diverse communities in which we live, and with whom we work. We base our personnel decisions on merit, qualifications, performance, and business needs. All employment-related decisions are made without unlawful discrimination based on race, religion, color, national origin, gender, age, marital status, physical, sensory, or mental disability, military status, sexual orientation, gender identity, genetic information, political ideology, status as a victim of domestic violence, sexual assault, or stalking, or any other factor determined to be unlawful by applicable federal, state or local statutes. If you have a disability or special need that requires accommodation, please contact us.