Manager, Case Management

Are you a team player? Are you curious to learn? Are you interested in working in meaningful projects? Do you want to work with cutting-edge technology? Are you interested in being part of a team that is working to transform and do things differently? If so, LPL Financial is the place for you!

Excited to learn more? If so, then this could be the role for you!  

LPL Financial (Nasdaq: LPLA) was founded on the principle that the firm should work for the advisor, and not the other way around. Today, LPL is a leader* in the markets we serve, supporting more than 22,000 financial advisors, 1,100 institution-based investment programs, and 500 independent RIA firms nationwide. We are steadfast in our commitment to the advisor-centered model and the belief that Americans deserve access to personalized guidance from a financial advisor. At LPL, independence means that advisors have the freedom they deserve to choose the business model, services, and technology resources that allow them to run their perfect practice. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors, so they can take care of their clients.

Job Overview:

As a Manager of the Case Management Team, you will lead a team of Case Managers that are designed to own –from taking over the call from the front-line agent to the research and coordination of a solution, and finally to the follow up with the advisor. These situations have a high level of complexity, and the Manager’s role is to identify and suggest process improvement. There is also a strong reporting component of this role, and you will be responsible for reviewing current reports, as well as creating reporting both independently and through partnership with the Data Analytics team. You will be responsible for motivating your team members in a manner consistent with LPL Financials values. No matter what the situation, your team’s duty remains the same: Providing our clients with timely, correct, and relevant information, when and where they need it so that in turn, they can help their clients achieve their own

Responsibilities:

• Track and communicate directly with Advisors, their office staff, other business partners, and LPL Leadership by phone and email.
• Research complex situations and analyze service solutions.
• Participate in various department and company-wide initiatives to help drive efficiencies and enhance clients’ service experience.

• Create trend reporting to ensure Service Trading and Operations is operating as intended and identify variances immediately to address any issues.
• Maintain and continuously update status of incident within the incident tracking software to include the creation of Knowledge base articles for incident resolution.

What are we looking for?

We want strong collaborators who can deliver a world-class client experience. We are looking for people who thrive in a fast-paced environment, are client-focused, team oriented, and are able to execute in a way that encourages creativity and continuous improvement.

Requirements:

· Bachelors preferred or equivalent work experience
· FINRA Series 7 required (99 can suffice then 90 days)
· 3+ years leading and developing others
· Proven ability to lead and coach financial professionals while possessing strong mentoring and       employee development skills.
· Demonstrated high degree of professional maturity and leadership

Core Competencies:

· Ability to inspire, motivate, and challenge your team to tackle the opportunities for improvement
· Discover and craft a development plan filled with tasks and deliverables that align with the employees growth strategy.
· Comfort with ambiguity with an ability to learn quickly and thrive in a complex, growth-oriented and dynamic environment.
· Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them.
· Foster a culture of engagement, diversity and inclusion.
· Utilize the principles of continuous process improvement to streamline and enhance the operation of the call center.
· Serve as a subject matter expert.
· Constantly working on developing team members for succession planning.
 

Preferences:

· Openness to new ways of thinking and acquiring new skills to retain a competitive advantage

· A positive can-do attitude; willing to "get in the weeds" with employees.
 

Pay Range:

$64,800.00 - $108,000.00

Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play – such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more. Your recruiter will be happy to discuss all that LPL has to offer!

Why LPL? 

At LPL, we believe that objective financial guidance is a fundamental need for everyone. As the nation’s leading independent broker-dealer, we offer an integrated platform of proprietary technology, brokerage, and investment advisor services. We provide you with a work environment that encourages your creativity and growth, a leadership team that is supportive and responsive, and the opportunity to create a career that has no limits, only amazing potential.

We are one team on one mission. We take care of our advisors, so they can take care of their clients.

Because our company is not too big and not too small, you can seize the opportunity to make a real impact. We are committed to supporting workplace equality, and we embrace the different perspectives and backgrounds of our employees. We also care for our communities, and we encourage our employees to do the same. This creates an environment in which you can do your best work.

We take social responsibility seriously. Learn more here

Want to see info on our benefits?  Learn more here

Join the LPL team and help us make a difference by turning life’s aspirations into financial realities. Please log in or create an account to apply to this position. Principals only. EOE.

Information on Interviews:

LPL will only communicate with a job applicant directly from an @lplfinancial.com email address and will never conduct an interview online or in a chatroom forum.  During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant’s bank or credit card.  Should you have any questions regarding the application process, please contact LPL’s Human Resources Solutions Center at (855) 575-6947.