Fastly helps people stay better connected with the things they love. Fastly’s edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers’ applications as close to their end-users as possible — at the edge of the Internet. The platform is designed to take advantage of the modern internet, to be programmable, and to support agile software development. Fastly’s customers include many of the world’s most prominent companies, including Vimeo, Pinterest, The New York Times, and GitHub.
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Posting Open Date: 2025.03.10
Anticipated Posting Close Date: 2025.05.30
Job posting may close early due to the volume of applicants.
Operations Manager, Business Systems
The Fastly Business Systems team is seeking a dynamic and experienced Operations Manager to join our Go-to-Market Business Systems team. This role will be instrumental in ensuring the smooth and efficient operation of our critical business systems, particularly Salesforce and its ecosystem. You will lead a team of Systems Administrators and partner closely with cross-functional teams to deliver impactful solutions that drive business growth and operational excellence. The ideal candidate possesses a strong technical background, exceptional leadership skills, and a proven ability to manage complex projects in a fast-paced environment. This role will report to the Director, Business Systems.
What You'll Do:
- Team Leadership and Management:
- Lead, mentor, and develop a team of Systems Administrators, fostering a collaborative and high-performing environment.
- Oversee day-to-day operations and provide guidance on complex technical issues.
- Conduct performance reviews, set goals, and provide ongoing feedback to team members.
- Systems Operations and Maintenance:
- Responsible for CI/CD Environment and Release Management
- Manage the Support & Sustaining Workstreams
- Ensure the stability, reliability, and scalability of our business systems, including Salesforce, Marketo, Logisense, NetSuite, and related integrations.
- Manage system upgrades, patches, and maintenance activities.
- Monitor system performance and proactively identify and resolve issues.
- Manage and improve the on call rotation for the business systems team.
- Sustaining Support Management and Delivery:
- Responsible for managing Incident Response and Support Escalation
- Plan, prioritize, and manage tasks related to system enhancements, integrations, and implementations.
- Responsible for planning for and reducing technical debt
- Collaborate with business stakeholders and BSAs to gather requirements and define project scope.
- Ensure timely and successful delivery of tasks and testing of new features or changes
- Process Improvement and Optimization:
- Identify opportunities to streamline processes and improve system efficiency.
- Develop and implement best practices for system administration and support.
- Drive continuous improvement initiatives to enhance the overall effectiveness of the Business Systems team.
- Stakeholder Collaboration and Communication:
- Build strong relationships with internal stakeholders across sales, marketing, finance, and customer success.
- Communicate effectively with technical and non-technical audiences.
- Provide regular updates on system performance and project progress.
- Compliance and Security:
- Ensure compliance with all relevant security and data privacy regulations.
- Maintain accurate system documentation and audit trails.
What We're Looking For:
- 7+ years of experience in business systems administration or operations, with a focus on Salesforce and related applications.
- 3+ years of experience in a management or leadership role.
- Strong understanding of Salesforce platform capabilities, including Sales Cloud, Service Cloud, CPQ, and integrations.
- Proven track record of managing and delivering complex business systems projects.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills.
- Ability to work effectively in a fast-paced and dynamic 1 environment.
- Experience with B2B Lead-to-Quote and Quote-to-Cash processes.
- Experience in a SaaS or usage/consumption-based business preferred.
- Knowledge of integration platforms and methodologies.
- Basic understanding of Database and SOQL.
- Ability to manage and prioritize a teams workload.
We’ll be super impressed if you have experience in any of these:
- Salesforce certifications (Administrator, Sales Cloud Consultant, Service Cloud Consultant).
- Experience with integration platforms (e.g., Workato).
- Experience with monitoring tools (e.g., Splunk, Grafana).
- Experience with configuration management tools (e.g. Gearset).
- Experience managing teams that support Marketo, Netsuite, and other systems in the Go-To-Market ecosystem.
Work Hours: This position will require you to be available during core business hours as well as support the on call rotation managed by your team.
Work Location(s) & Travel Requirements:
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This position is open to the following preferred office locations:
- San Francisco, California
Fastly currently embraces a largely hybrid model for most roles which allows employees flexibility to split their time between the office and home.
Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Salary:
The estimated salary range for this position is $167,790.00 - $201,348.00.
Starting salary may vary based on permissible, non-discriminatory factors such as experience, skills, qualifications, and location.
This role may be eligible to participate in Fastly’s equity and discretionary bonus programs.
Benefits:
We care about you. Fastly works hard to create a positive environment for our employees, and we think your life outside of work is important too. We support our teams with great benefits that start on the first day of your employment with Fastly. Curious about our offerings?
We offer a comprehensive benefits package including medical, dental, and vision insurance. Family planning, mental health support along with Employee Assistance Program, Insurance (Life, Disability, and Accident), a Flexible Vacation policy and up to 18 days of accrued paid sick leave are there to help support our employees. We also offer 401(k) (including company match) and an Employee Stock Purchase Program. For 2025, we offer 11 paid local holidays, 11 paid company wellness days.
Why Fastly?
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We have a huge impact. Fastly is a small company with a big reach. Not only do our customers have a tremendous user base, but we also support a growing number of open source projects and initiatives. Outside of code, employees are encouraged to share causes close to their heart with others so we can help lend a supportive hand.
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We love distributed teams. Fastly’s home-base is in San Francisco, but we have multiple offices and employees sprinkled around the globe. As a new hire, you will be able to attend our IN-PERSON new hire orientation in our San Francisco office! It is an exciting week-long experience that we offer to new employees to build connections with colleagues across Fastly, participate in hands-on learning opportunities, and immerse yourself in our culture firsthand.
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We value diversity. Growing and maintaining our inclusive and diverse team matters to us. We are committed to being a company where our employees feel comfortable bringing their authentic selves to work and have the ability to be successful -- every day.
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We are passionate. Fastly is chock full of passionate people and we’re not ‘one size fits all’. Fastly employs authors, pilots, skiers, parents (of humans and animals), makeup geeks, coffee connoisseurs, and more. We love employees for who they are and what they are passionate about.
We’re always looking for humble, sharp, and creative folks to join the Fastly team. If you think you might be a fit please apply! A fully completed application and resume or CV are required when applying.
Fastly is committed to ensuring equal employment opportunity and to providing employees with a safe and welcoming work environment free of discrimination and harassment. Our employment decisions are based on business needs, job requirements and individual qualifications. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, family or parental status, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Consistent with the Americans with Disabilities Act (ADA) and federal or state disability laws, Fastly will provide reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact your Recruiter, or the Fastly Employee Relations team at [email protected] or 501-287-4901.
Fastly collects and processes personal data submitted by job applicants in accordance with our Privacy Policy. Please see our privacy notice for job applicants.
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