Manager, Business Development (Lead Generation), Americas, Mastercard Services

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Business Development (Lead Generation), Americas, Mastercard Services

Job Summary: We are seeking a dynamic and experienced Business Development Representative (BDR) Manager to lead our BDR team across North America and Latin America. This role is responsible for overseeing the front-end of the sales funnel, developing and implementing scalable outbound prospecting strategies, ensuring the team's alignment with overall business goals and marketing campaigns, and ultimately sourcing qualified revenue opportunities for the Mastercard Services business.
Key Responsibilities:
• Team management: Lead, mentor, and manage the Americas (North America and Latin America + Caribbean) BDR team for Mastercard Services, ensuring high performance and professional development.
• Strategy Development: Work with team members to develop and implement scalable strategies for outbound prospecting across channels (email, phone calls, LinkedIn, etc.) with a specific focus on senior decision-makers at enterprise organizations.
• Revenue Impact: Drive qualified business opportunities for Mastercard Services, enabling the team to achieve and surpass their KPI targets.
• Collaboration and Teaming: Drive collaboration with stakeholders across Mastercard to obtain qualitative feedback on outbound lead generation processes, implementing process/strategic improvements and deploying best practices. Foster a team-oriented environment within the BDR function and develop strong partnerships with key cross-functional teams (e.g., Sales, Marketing, Product, Operations) to drive collective success.
• Data-driven Orientation: Rely on data to inform which strategies are performing best and proliferate winning tactics across the team. Coach the team against their key metrics including outreach volume and response rates and outcomes (e.g., meetings, opportunities).
• Training and Development: Provide ongoing training and development opportunities for the BDR team to enhance their skills and effectiveness, including general sales skills, tool utilization, and product / subject matter expertise.
• Process Improvement: Continuously evaluate and improve BDR processes and workflows to increase efficiency and effectiveness.
• Reporting: Prepare and present regular reports on BDR performance, campaign effectiveness, and business impact to senior leadership.
Qualifications:
• Proven experience in a similar role, preferably within a global organization. Ideally prior experience working as a Business Development Representative or similar role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Deep understanding of prospecting and inbound / outbound sales processes.
• Skilled in CRM systems (ideally experience with Salesforce) and sales enablement tools like Outreach.io, ZoomInfo, and LinkedIn Sales Navigator
• Ability to Navigate Complexity: Success in the role requires the ability to understand and navigate Mastercard’s complex organizational structure.
• Strategic thinking with the ability to develop and execute plans that align with business objectives.
• Strong analytical skills to assess performance metrics and make data-driven decisions.
• Adaptability to changing business needs and priorities.
• Strong collaboration skills to work effectively with cross-functional teams.
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.

Pay Ranges

Atlanta, Georgia: $104,000 - $156,000 USD

Arlington, Virginia: $120,000 - $179,000 USD

Boston, Massachusetts: $120,000 - $179,000 USD

Miami, Florida: $104,000 - $156,000 USD