Manager, Billing Operations

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It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Job Description

The ideal Billing Manager will be highly detail-oriented, possess strong analytical skills, and have a deep understanding of managing billing operations across a complex global entity with multiple revenue streams. As the Billing Manager, you will be responsible for ensuring accurate and timely billing, managing billing discrepancies, and streamlining billing workflows. Your expertise in modern billing systems and passion for automation and process streamlining will be essential for success in this role.

What you’ll do:

• Lead a global billing team, providing guidance and support in handling complex billing matters.
• Oversee and manage the operation of the organization's complex billing systems, consisting of multiple different billing platforms.
• Partner with Revenue Operations, Pricing, and other functions to create new billing processes and update billing platforms as required by ABC’s rapid organic and acquisition-driven growth
• Establish effective controls to efficiently monitor billing processes and avoid revenue and collections issues
• Investigate and resolve billing discrepancies, disputes, and customer inquiries promptly and professionally and address root causes to prevent future issues.
• Participate in the month-end close process and partner with the Revenue Accounting team to record revenue and receivables accurately and timely.
• Partner with Collections to report on and minimize bad debt.
• Identify opportunities to streamline and automate billing processes to enhance accuracy and optimize collections.
• Collaborate with IT to implement system enhancements and improvements and train team members in new processes and system capabilities to ensure adoption.
• Utilize advanced Excel (and other data tools such as PowerBI) skills to analyze and summarize large datasets related to billing and financial records.
• Present billing metrics and insights to senior management to support decision-making processes.
• Stay updated with changes in billing laws and regulations and implement necessary adjustments to billing practices.
   

What You’ll Need:

• 5+ years of complex billing experience, including global exposure and multiple billing platforms.
• 3+ years managing a high-performing team
• Billing experience with software-as-a-service or other high-volume, subscription-based industry(ies)
• Advanced proficiency in Microsoft Excel, including experience with complex formulas, pivot tables, and data manipulation.
• Excellent communication skills and experience with both internal and external stakeholder management
• Extensive experience collaborating with Corporate Applications or similar IT functions to enhance system functionality and reporting and streamline/automate processes
• Highly detail-oriented with exceptional analytical and problem-solving skills.
• Desire to participate in a continuous improvement culture.
   

And it’s Great to Have:

• Chargebee, Recurly, Salesforce Billing, or similar subscription billing platform experience
• Workday Financials ERP experience
• Familiarity with revenue recognition principles per US Generally Accepted Accounting Principles (GAAP)
• Experience understanding accounting system functionality and working with developers to optimize and/or create new functionality
• B.S. or B.A. in Accounting or related field
• Mergers & Acquisitions experience
• Private equity background
   

WHAT’S IN IT FOR YOU: 

• Purpose led company, committed to help changing people’s lives through technology, with a Values focused culture of Best Life, One Team, Growth Mindset 

• Days of Disconnect – once a quarter, we take a collective breather and enjoy a day off together around the globe. #oneteam 

• Health, dental and life insurance 

• Meal allowance – to be used both on supermarkets or restaurants 

• Home office allowance – you might need help on your internet bills 

• Gympass – we are committed to meeting you wherever you are in your fitness journey with Gympass membership 

• Educational partnership with great discounts in colleges, English schools and others 

• Consigned loan paid directly through your payroll 

• EAP – we get you psychological, legal, and financial assistance when you need it. Period. 

• Access to discounts with our partners, such as Dell, Microsoft & many more. 

• And more! – so many benefits we couldn’t even fit them all here! 

We’re committed to diversity and passion, and encourage you to apply, even if you don’t tick all the listed skillsets!  

ABC’S COMMITMENT TO DIVERSITY, EQUALITY, BELONGING AND INCLUSION:  
ABC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.  We are intentional about creating an environment where employees, our clients and other stakeholders feel valued and inspired to reach their full potential and make authentic connections. We foster a workplace culture that embraces each person’s diversity, including the extent to which they are similar or different. ABC leaders believe that an equitable and inclusive culture is not only the right thing to do, it is a business imperative. Read more about our commitment to diversity, equality, belonging and inclusion at abcfitness.com   

ABOUT EVO: 

Since its foundation in 2008, Evo has been transforming the fitness industry, serving over 5.5 thousand gyms. Part of ABC Fitness, Evo is not just a software, it's a game-changer. Evo is the ultimate solution for gym owners who want to revolutionize their business in Brazil and Latin America. With its automation features, data analysis capabilities, customer experience and customization options, EVO is the key to success for gym owners who want to streamline their operations and take their business to the next level. At Evo, we believe in simplifying complex processes and empowering gym owners to make informed decisions. Evo is technology with soul. Join the revolution today and experience the power of Evo yourself! 

ABOUT ABC:  

ABC Fitness (abcfitness.com) is the premier provider of software and related services for the fitness industry and has built a reputation for excellence in support for clubs and their members. ABC is the trusted provider to boost performance and create a total fitness experience for over 31 million members of clubs of all sizes whether a multi-location chain, franchise, or an independent gym.  

 
Founded in 1981, ABC helps over 31,000 gyms and health clubs globally perform better and more profitably offering a comprehensive SaaS club management solution that enables club operators to achieve optimal performance. ABC Fitness is a Thoma Bravo portfolio company, a private equity firm focused on investing in software and technology companies (thomabravo.com).  

 #LI-REMOTE 

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!