Manager, Billing Operations GPO

An overview of this role

The Billing and Accounts Receivable (AR)  Global Process Owner (GPO) at GitLab forms part of the Billing & AR Operations Team, rolling up to Accounting Operations. This problem solving, process oriented and outcome based individual plays a crucial role in system implementation, automation, and enhancement, defining new processes and/or refining existing processes within the Billing and AR space. The GPO person provides technical guidance, quote to cash subject matter expertise, and consultation to the broader team, while partnering and coordinating with Deal Desk, Sales Operations, Accounting, Revenue, IT, Fulfillment, and Audit teams where needed. This individual will participate on cross functional projects to enable scale for growth. 

What you'll do

• Identify areas of improvement in current Billing and AR processes, developing new processes or iterating on existing workflows to support scalability and automation. 
• Apply Zuora Billing technical knowledge to conceptualize enhancement solutions. 
• Define user stories, requirements, and acceptance criteria per Agile methodology.
• Interpret business requirements and translating those into actionable updates to our systems technical set-up and configuration. 
• Perform User Acceptance Testing and monitor go-live for automation of manual activities within these processes.
• Develop a remediation plan when potential issues are identified within the current process.
• Communicate impact to the leadership team and stakeholders, maintaining status updates for multiple projects.
• Collaborate with cross-functional teams on system implementations and enhancements, including prioritization of roadmap items.
• Support management of Zuora Billing including approving role creation, accounting policies, rules, change in set-up to facilitate new/additional requirements from the Billing Operations Team. 
• Manage data transfer from Zuora Billing tool to data warehouses, such as Tableau. 
• Review existing processes and policies and communicate with stakeholders for changes in Zuora Billing in alignment with Zuora Revenue requirements.
• Seek automation within AR collection and cash application processes.
• Determine more efficient processes complete AR and marketplace reconciliations.
• Ulizilate RPA as applicable to reduce manual effort.
• Perform periodical review of SOX compliance, collaborate with internal audit team for any change in process and controls.
• Support external and internal audit requirements related to revenue reporting.
• Support management with on long-term, multi-stage projects of high complexity.

What you'll bring 

• Bachelor degree or equivalent experience (Accounting, Business, Finance or equivalent degree preferred).
• 3-5+ years of relevant quote-to-cash experience with a SaaS public company.
• High proficiency with Zuora Billing and Salesforce.
• Familiarity with Zuora CPQ, Zuora Revenue, Netsuite, Tableau, Tackle.io, Tesorio, or Growfin are a plus. 
• Extensive experience with Agile project management methodologies, gathering business requirements and developing use cases in highly technical organizations/roles. 
• Experience with system implementations (CPQ, Billing, Revenue, Payment gateways, Collection tools.)
• Proficiency with excel and google sheets.
• Ability to work effectively as part of a team and cross functionally to support a variety of complex projects.
• Flexible to meet changing priorities and the ability to prioritize workload to achieve on time accurate results.
• Process oriented, outcome based problem-solving skills.
• Self-directed and able to effectively complete tasks with minimal supervision.
• You share our values, and work in accordance with those values.
• Ability to use GitLab.
• Effective communication skills, including an ability to listen to the needs of the business units, research and comprehend complex matters, articulate issues in a clear and simplified manner, and present findings and recommendations in both oral and written presentations.
• Successful completion of a background check.

How GitLab will support you

• Benefits to support your health, finances, and well-being
• All remote, asynchronous work environment
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and development budget 
• Parental leave
• Home office support