Manager, Billing Operations GPO

An overview of this role

The Billing Operations Global Process Owner (GPO) Team at GitLab forms part of the Revenue Organization. This problem solving, process oriented and outcome based team play a crucial role in system implementation, automation and enhancement, defining new processes and/or refining existing processes within the Billing and Accounts Receivable space. The GPO team provides technical guidance and consultation to the larger Revenue Accounting Team, liaising with internal audit for Billing Operations SOX compliance and participating in cross functional projects.

What you'll do

• Identify areas of improvement in current billing and AR processes.
• Apply Zuora Billing technical knowledge to conceptualize enhancement solutions. 
• Define user stories, requirements, and acceptance criteria per Agile methodology.
• Oversee User Acceptance Testing and go-live for automation of manual activities within these processes.
• Develop a remediation plan when potential issues are identified within the current process.
• Communicate impact to the leadership team and stakeholders, maintaining status updates for multiple projects.
• Collaborate with cross-functional teams on system implementations and enhancements, including prioritization of roadmap items.
• Support management of Zuora Billing including approving role creation, accounting policies, rules, change in set-up to facilitate new/additional requirements from the Billing Operations Team. 
• Manage data transfer from billing system to data warehouses, such as Tableau. 
• Review existing processes and policies and communicate with stakeholders for changes in Zuora Billing in alignment with Zuora Revenue requirements.
• Perform periodical review of SOX compliance, collaborate with internal audit team for any change in process and controls.
• Support external and internal audit requirements related to revenue reporting.
• Support management with on long-term, multi-stage projects of high complexity.

What you'll bring 

• Bachelor degree or equivalent experience (Accounting, Business, Finance or equivalent degree preferred).
• 3-5+ years of relevant quote-to-cash experience with a SaaS public company.
• High proficiency with Zuora Billing and Salesforce.
• Familiarity with Zuora CPQ, Zuora Revenue, Netsuite, Tableau, Tackle.io, Tesorio, or Growfin are a plus. 
• Experience with system implementations (CPQ, Billing, Revenue, Payment gateways, Collection tools.)
• Proficiency with excel and google sheets.
• Ability to work effectively as part of a team and cross functionally to support a variety of complex projects.
• Flexible to meet changing priorities and the ability to prioritize workload to achieve on time accurate results.
• Process oriented, outcome based problem-solving skills.
• Self-directed and able to effectively complete tasks with minimal supervision.
• You share our values, and work in accordance with those values.
• Ability to use GitLab.
• Effective communication skills, including an ability to listen to the needs of the business units, research and comprehend complex matters, articulate issues in a clear and simplified manner, and present findings and recommendations in both oral and written presentations.
• Successful completion of a background check.

How GitLab will support you

• Benefits to support your health, finances, and well-being
• All remote, asynchronous work environment
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and development budget 
• Parental leave
• Home office support