Manager, Application Management

Posted 3 Days Ago
Be an Early Applicant
Hong Kong
Senior level
Financial Services
The Role
The Manager of Application Management is responsible for understanding stakeholder needs, verifying requirements, and facilitating collaboration across teams. This role involves providing level 2 and 3 support, developing monitoring tools to meet SRE standards, and driving innovation within IT projects.
Summary Generated by Built In

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Job Responsibilities 

  • Understand the business needs of stakeholders 

  • Analyze and verify requirements for completeness, consistency, comprehensibility, feasibility, and conformity to standards 

  • Work with stakeholders and IT teams to prioritize collected requirements 

  • Communicate clarifications, changes, and enhancements of business requirements to sponsors, development team, and other stakeholders so that issues and solutions are all well understood 

  • Facilitate collaboration with cross-functional stakeholders through clear communication and documentation 

  • Provide Level 2 and 3 support, troubleshoot production systems and services 

  • Develop proactive monitoring and diagnosis tools to meet SRE standards 

  • Collaborate with other IT teams to drive innovation 
     

  

Job Requirements 

  • Degree in computer science, software engineering, IT or related discipline 

  • Passionate about application development with 5+ years of experience 

  • Hands-on development experience using Node.js, JavaScript, TypeScript or Java 

  • Experienced in software integration, testing, and quality assurance 

  • Experience with Docker, Kubernetes, AWS or Azure cloud computing 

  • Exposure to agile, continuous integration/continuous delivery is a plus 

  • Strong problem solving and analytic skills. Love technical challenges 

  • Good communication and teamwork skills 

 

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

Top Skills

Java
JavaScript
Node.js
Typescript
The Company
HQ: Central, Hong Kong
52,292 Employees
On-site Workplace

What We Do

In Asia and Africa, Prudential has been providing familiar, trusted financial security to people for 100 years. Today, headquartered in Hong Kong and London, we are ranked top three in 12 Asian markets with 18 million customers, around 68,000 average monthly active agents and access to over 27,000 bank branches in the region.

Prudential is focused on opportunities in the most exciting growth markets in Asia and Africa. With access to over 4 billion people in both these regions, we are investing in broadening our presence and building our leadership in the life and asset management markets.

We are committed to making a positive impact on our customers, our employees and our communities by delivering the best savings, health and protection solutions to people so they can get the most out of life. Visit our websites for more information

Prudential plc: https://www.prudentialplc.com/
Prudence Foundation: https://www.prudentialplc.com/en/prudence-foundation

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