Manager, Application Content Services

$100000 - $120000
Application Deadline: 11/8/2024
Vertafore is a leading technology company whose innovative software solutions are advancing the insurance industry. Our suite of products provides solutions to our customers that help them better manage their business, boost their productivity and efficiencies, and lower costs while strengthening relationships.
Our mission is to move InsurTech forward by putting people at the heart of the industry. We are leading the way with product innovation, technology partnerships, and focusing on customer success.
Our fast-paced and collaborative environment inspires us to create, think, and challenge each other in ways that make our solutions and our teams better.
We are headquartered in Denver, Colorado, with offices across the U.S., Canada, and India.
JOB DESCRIPTION
This position requires advanced insurance knowledge that ranges from personal to commercial content. Understanding of publisher content to maintain product integrity and ensure production procedures. ReferenceConnect knowledge is a plus. It also requires effective communication skills, the ability to resolve conflicts in a timely and appropriate manner, ability to handle confidential issues or material, and requires the ability to organize workloads to meet strict deadlines.
Core Requirements and Responsibilities:

• Develop departmental goals, performance objectives and annual budget.

• Be able to take on new products.

• Make sure new and updated content is added to the library in a timely manner.

• Coordinate and ensure processing standards are followed and maintained.

• Maintain quality checks on all content going into the library prior to the build process.

• Restructure library content (TOCS) as necessary.

• Mentor production team managers when needed.

• Effectively and fairly communicate as an established leader.

• Respond to Support relative to user issues.

• Perform other duties as required.

Knowledge, Skills, and Abilities:

• Holds Themselves and Others Accountable - understands linkages between job responsibilities and overall organization goals and needs; takes ownership for personal decisions and actions; sets standards for accountability and ownership for team members.

• Leading and Developing Others - develops and uses effective strategies and interpersonal skills to influence and guide others toward accomplishment of specific goals; creates and fosters continuous learning environment for team members.

• Teamwork - willingly cooperates and works collaboratively toward solutions to accomplish Vertafore's objectives.

• Reputational Leadership - acts in accordance with standards for ethical judgment which are consistent with Vertafore's stated values. Acts with courage to challenge questionable business practices.

• Adaptability/Open to Change - responds to change with a positive attitude and willingness to learn new ways to accomplish objectives.

• Creativity and Innovation - generates novel and valuable ideas to develop new or improved processes, methods, products, or services.

• Customer Focus - dedicated to meeting and exceeding customer expectations; acts with the customer in mind; demonstrates commitment to delivering quality solutions; maintains effective customer relationships.

• Drive for Results - demonstrates concern for achieving or surpassing objectives; shows passion for improving delivery of services with a commitment to continuous improvement.

• Displays Good Judgment - makes decisions authoritatively and wisely, after adequately contemplating various available courses of action.

Qualifications:

• Have an intense passion for technology and solutions design
• Bachelor's degree or equivalent related experience.

• Have proven track record in leading architecture, design, development and operations of enterprise scale web delivery platforms, products and services in a high performance and high-availability SaaS environment

• Can interact with customers to gather insights and translate technical concepts

• Have an ability to influence across and at all levels of the organization

• Think strategically to help drive features and services for short and long-term growth

• Can create a fun, fast paced, motivating and rewarding environment for their teams and the organization

• Attract, build and retain a highly engaged and capable development teams that can deliver on our technology and business strategies

• Think End-to-End by connecting all the pieces of the business (development, product management, QA, operations, etc.) to deliver the features to delight the customer while leveraging all available assets

• Provide strong people management: attracting, retaining, inspiring and growing individuals; demonstrate a passion for people development and mobility

Additional Requirements and Details:

• Travel required up to 10% of the time.

• Ability to work remote with a stable internet connection on an as needed basis.

• Located and working from an office location (when required)

• Occasional lifting and/or moving up to 10 pounds.

• Frequent repetitive hand and arm movements required to operate a computer.

• Specific vision abilities required by this job include close vision (working on a computer, etc.).

• Frequent sitting and/or standing.

THE VERTAFORE STORY
Over the past 50 years, Vertafore has advanced the entire insurance distribution channel with the best software solutions in the industry. Today, we're proud to say hundreds of thousands of Vertafore users rely on our solutions to write business faster, reduce costs, and fuel growth by increasing collaboration and streamlining processes. Vertafore leads the industry with secure, cloud-based mobile products that provide superior reporting and analytics, delivering actionable insight- right when customers need it most. We partner with other leading technology companies to deliver comprehensive solutions to improve the way our customers do business and serve their customers.
The Vertafore Way
Insurance is about relationships, and technology should make those relationships stronger. That's why, at Vertafore, it's our mission to transform the way the industry operates by putting people at the heart of insurance technology. By focusing on our customers, becoming better every day, and delivering results you can see, we provide the level of trust and security that insurance is all about.• Bias to Action: We're united by an innate drive to take action and make a difference in the technology and insurance spaces.• Win Together: We work together as one team, showing empathy and respect along the way.• Show Up Curious: We work to challenge one another to push boundaries and think beyond the box.• Say It, Do It: We honor every one of our commitments because integrity is important to us.• Customer Success is Our Success: We cultivate authentic relationships and follow up by actively listening to their needs.• We Love Insurance: We appreciate the impact insurance has on the world.
Is this role not an exact fit for you? Keep an eye on our Careers Page for other positions!
Vertafore is a drug free workplace and conducts preemployment drug and background screenings .
The selected candidate must be legally authorized to work in the United States.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all the job responsibilities, duties, skill, or working conditions. In addition, this document does not create an employment contract, implied or otherwise, other than an "at will" relationship.
Vertafore strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.
We do not accept resumes from agencies, headhunters, or other suppliers who have not signed a formal agreement with us.
Vertafore is a Flexible First working environment which allows team members to work from home as often as you'd like, while using our offices as a place for collaboration, community, and teambuilding. There are times you may be asked to come into an office and/or travel for specific meetings for a specific business purpose and this varies by job responsibilities.
Why Vertafore is the place for you: *Canada Only

• The opportunity to work in a space where modern technology meets a stable and vital industry
• Medical, vision & dental plans
• Life, AD&D
• Short Term and Long Term Disability
• Pension Plan & Employer Match
• Maternity, Paternity and Parental Leave
• Employee and Family Assistance Program (EFAP)
• Education Assistance
• Additional programs - Employee Referral and Internal Recognition

Why Vertafore is the place for you: *US Only

• The opportunity to work in a space where modern technology meets a stable and vital industry
• Vertafore is a Flexible First working environment which allows team members to work from home as often as you'd like, while using our offices as a place for collaboration, community, and teambuilding. There are times you may be asked to come into an office and/or travel for specific meetings for a specific business purpose and this varies by job responsibilities.
• Medical, vision & dental plans
  • PPO & high-deductible options
• Health Savings Account & Flexible Spending Accounts Options:
  • Health Care FSA
  • Dental & Vision FSA
  • Dependent Care FSA
  • Commuter FSA
• Life, AD&D (Basic & Supplemental), and Disability
• 401(k) Retirement Savings Plain & Employer Match
• Supplemental Plans - Pet insurance, Hospital Indemnity, and Accident Insurance
• Parental Leave & Adoption Assistance
• Employee Assistance Program (EAP)
• Education & Legal Assistance
• Additional programs - Tuition Reimbursement, Employee Referral, Internal Recognition, and Wellness
• Commuter Benefits (Denver)

The selected candidate must be legally authorized to work in the United States.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all the job responsibilities, duties, skill, or working conditions. In addition, this document does not create an employment contract, implied or otherwise, other than an "at will" relationship.
Vertafore strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.
The Professional Services (PS) and Customer Success (CX) bonus plans are a quarterly monetary bonus plan based upon individual and practice performance against specific business metrics. Eligibility is determined by several factors including: start date, good standing in the company, and actives status at time of payout.
The Vertafore Incentive Plan (VIP) is an annual monetary bonus for eligible employees based on both individual and company performance. Eligibility is determined by several factors including: start date, good standing in the company, and actives status at time of payout.
Commission plans are tailored to each sales role but common components include quota, MBO's and ABPMs. Salespeople receive their formal compensation plan within 30 days of hire.
Vertafore is a drug free workplace and conducts preemployment drug and background screenings.
We do not accept resumes from agencies, headhunters or other suppliers who have not signed a formal agreement with us.
We want to make sure our recruiting process is accessible for everyone. if you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact [email protected]
Just a note, this contact information is for accommodation requests only.