Manager, Account Management

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Account Management

Overview:
Responsible for support to Account Managers/Team Leads in the US region. Work with Account Managers/Team Leads to establish and execute on short and long-term financial, operating and business objectives in alignment with region plans. Monitor, analyze and report on business metrics for issuers and merchants to aid management decision making. Creates a pipeline and bench strength of talent into the career pathway to Issuing.
Role:
• Manage business development opportunities for assigned prospects and accounts, including monitoring customer satisfaction
• Analyze customers’ existing business through data analytics, competitive analysis and recommend opportunities for additional revenue
• Work with Finance partners to develop financial modelling and business cases for identified opportunities
• Develop and report on sales pipeline leveraging all available resources in coordination with the product development and account management teams
• Identify opportunities to sell new products to existing customers
• Develop long-term growth strategies to optimize mutual profitability across debit, credit and other business lines
• Work with virtual team of MasterCard subject matter experts to strategically articulate value propositions to close new business opportunities
• Maintain responsibility for all administrative and operations issues for assigned business development opportunities including planning, reporting, budget and expense management
• Generate monthly/quarterly reports for all issuers
• Work with Account Teams and Legal in the development of legal agreements and ensure timely execution
• Develop and lead a communications platform with all business partners for key news like Training courses, Regional conference’s, important bulletins and the latest product offering by MasterCard
• Full responsibility for all financial payments relating to CBAs and/or customer marketing agreements
• CBA’s performance tracking and identifying areas of opportunities for further improvements
• Assist in coordination of all customer events & functions (meeting coordination, customer events, etc…)
• Manage process around compliance, asset allocation, Franchise Management support, Salesforce.com maintenance and reporting
All About You:
• Business acumen
• Ability to work collaboratively
• Self-starter with an ability to work independently
• Strong PowerPoint and Excel skills
• Technologically savvy
• Excellent oral and written communication, bilingualism a strong asset
• Ability to work under pressure and manage multiple projects/programs
• Strong team player, decisive and results driven, with high energy levels and initiative
• Organization and time management skills
• Exceptional business judgment and strategic planning skills
• Business Case development, including financial analytics
• Budget preparation and management Education
• Relevant Degree preferred

Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.

Pay Ranges

Purchase, New York: $121,000 - $194,000 USD

Remote - New York: $105,000 - $169,000 USD

Job Posting Window

Posting windows may change based on the volume of applications received and business necessity. Candidates are encouraged to apply expeditiously.