Managed Services Engineer (L3)

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Managed Services Cross Technology Engineer (L3) is a seasoned engineering role, responsible for providing a service to clients by proactively identifying and resolving technical incidents and problems.
Through pre-emptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role will maintain a high level of service to clients.
The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions. The Managed Services Cross Technology Engineer (L3) is responsible for managing tickets of high complexity, conducts advanced and complicated tasks, and provides resolution to a diverse range of complex problems.
This position uses considerable judgment and independent analysis within defined policies and practices and applies analytical thinking and deep technical expertise in achieving client outcomes, while coaching and mentoring junior team members across functions.
The Managed Services Cross Technology Engineer (L3) focusses across two or more technology domains such as (but not limited to) Cloud, Security, Networking, Applications and / or Collaboration and may also contribute to / support on project work as and when required.

What you'll be doing

Windows Server/AD/DC patching, VMware, Failover cluster, AD, DNS, DHCP
Disc adds, Storage adds etc; Hardware Knowledge, Migration experience on P2V, storage.
Microsoft server side support tickets through our ticket queue system that have gone through our Help Desk support 1-3 tiers.
Support and administration of Microsoft Windows Server, versions 2000, 2003, 2008, 2012, 2016, 2019 and 2022
Support and administration of Microsoft Active Directory environments, DNS, DHCP
Support and administration of Microsoft Server Clustering.
Migration knowledge for P2V, Storage etc
Troubleshooting and maintenance of all above mentioned Microsoft Enterprise level products
Knowledge and troubleshooting capability with multiple high availability solutions
Continuous proactive maintenance, auditing, and monitoring of our customers Microsoft environments
Following thorough Change Management processes and documentation
Following thorough Root Cause Analysis processes and documentation
After hours oncall weekly rotations throughout the team
Business hours ticket queue owner and handling weekly rotation
Working with other infrastructure teams as well as non-infrastructure teams throughout organization on tasks
Implementing server hardening/security best practices
Server performance/capacity planning
Troubleshooting supported end user application server issues
Responsible for maintaining supported customer applications that may require modifications to work in a client server environment
Responsible for all tuning, monitoring and performance recommendations of the Microsoft systems
Thorough environment documentation
Provides recommendations on changes and design enhancements to improve reliability, security, processes, and performance.
Takes responsibility for meeting commitments; desire to succeed and has a history of meeting solutions by deadline.
Builds respectful relationships with team members; consistently acknowledges and appreciates each member's contributions.
Provides quality customer service above else; ensures an understanding between customer and NTT and helps provide workable solutions.
Keeps track of lessons learned and shares those lessons with team members.
Mitigates team conflict and communication problems; provides information that insures interest and understanding.
Promotes innovation, creativity, and effectiveness, always striving for continuous improvement.
Grows professionally and personally; eager to acquire new knowledge.

Workplace type:

Hybrid Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.