TeamDynamix is in search of a sharp, dedicated, and people-focused Managed Services Consultant to join our growing team. In this role, you’ll serve as a long- term consultant for the TeamDynamix integration platform (iPaaS), serving as the primary administrator and “flowgrammer” for our clients. This position reports to the head of the new Managed Services team. Ideal candidates will have a background in technical consultancy, managed services, or a similar field, with a focus on maintaining enduring client relationships. This remote role is perfect for those dedicated to ensuring client success and eager to act as a pivotal technical advisor in the adoption of the iPaaS tool.
About the Role
- Develop and maintain lasting relationships with TeamDynamix clients, becoming their primary advisor.
- Collaborate closely with our customer success and evangelist teams to enhance customer engagement, drive product adoption, and spot opportunities for service expansion, thereby ensuring high customer satisfaction.
- Lead the charge in expanding service offerings by working with clients to devise strategic plans for extending service usage, and directly implementing these plans.
- Conduct quarterly strategy, brainstorming, and update sessions with clients to review progress and forecast roadmaps.
- Transform client ideas and brainstorms into delivered flows.
- Manage client projects, ensuring clear expectations and up to date reporting on progress.
About You
- Bachelor’s degree in a related business field or equivalent practical experience.
- 5+ years of experience in consulting, solutions engineering, or solution architecture within SaaS environments; Experience in dedicated managed services a plus.
- Competent in identifying business needs and translating them into innovative service solutions, as well as in cultivating and maintaining trusted and respectful client relationships.
- A natural at building connections, both among people and in creating integrations.
- An adept communicator and storyteller capable of engaging both technical teams and executive stakeholders.
- Proficient in project management, with excellent presentation and interpersonal skills.
- A passion for teaching and a commitment to continuous learning.
- Flexible and versatile, with the ability to shift between advisory, consultancy, and support roles as needed.
- Familiarity with enterprise technologies and business processes.
- In-depth understanding of enterprise integration solutions, APIs, and web services.
- Knowledge of common programming languages like Java, JavaScript, and Python a plus.
What does this role pay?
The wage range for this role contemplates the wide range of factors that are considered in making compensation decisions including (but not limited to) skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At TeamDynamix, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $60,000 to $125,000 plus a variable incentive. A member of our People Operations team can discuss compensation with you further should you be asked to complete a phone interview.
Top Skills
What We Do
IT Service Management and Project Portfolio Management - together on one platform. Built for education, the public sector, and healthcare.
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