ABOUT US
We’re the world’s leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value – across borders, through cities and overseas. No other organisation can address the scale, precision, pace and trust that this demands, and we’re proud to support the global economy.
We’re unique too. We were established to find a better way for the global financial community to move value – a reliable, safe and secure approach that the community can trust, completely. We’re always striving to be better and are constantly evolving in an ever-changing landscape, without undermining that trust. Five decades on, our vibrant community reflects the complexity and diversity of the financial ecosystem. We innovate diligently, test exhaustively, then implement fast. In a connected and exciting era, our mission has never been more relevant. Swift now has a presence in 200+ countries and legal territories to serve a community of more than 12,000 banks and financial institutions.
Education
University degree in IT / Engineering or equivalent
Experience
6-10 years of experience in a similar position in the same area, of which 5 years within the SWIFT environment
DomainsKey Responsibilities
01 . Lead, organise and control systems administration/management activities within policies/procedures, budget, planning to meet customer requirements.
02 . Resolve complex problem management issues regarding systems/operations by liaising with outside vendors and partners. May include installations, set-ups, error messages, on line transactions, system/application status, operational procedures in accordance with the service level agreement. Act as a point of escalation for complex problems within the team, providing technical advice and support to others.
03 . Undertake complex projects requiring specialised technical knowledge.
04 . Ensure user satisfaction by providing preventive maintenance, troubleshooting and quickly resolving highly complex problems.
05 . Undertake complex system/network projects/enhancements requiring additional specialise technical expertise. Co-ordinate and allocate the necessary resources and establish the right priorities in the execution of activities in an accurate and timely manner.
06 . May identify areas for automation and evaluate effectiveness and appropriateness of solutions.
07 . Define and implement recommendations on complex or ambiguous issues in the area of either systems, or databases, or applications or a combination thereof.
08 . Review highly complex problem situations and define preventive measures / improvements to processes, procedures or tools.
09 . May have day to day operational responsibility regarding work allocation, shift schedules, skills development plans, quality checking and follow-up for one or several teams. Provide input to performance management and development of the team(s), liaising with line manager regarding growth opportunities.
Competency ProfileEducation
University degree in IT / Engineering or equivalent
Experience
6-10 years of experience in a similar position in the same area, of which 5 years within the SWIFT environment
DomainsKey Responsibilities
01 . Lead, organise and control systems administration/management activities within policies/procedures, budget, planning to meet customer requirements.
02 . Resolve complex problem management issues regarding systems/operations by liaising with outside vendors and partners. May include installations, set-ups, error messages, on line transactions, system/application status, operational procedures in accordance with the service level agreement. Act as a point of escalation for complex problems within the team, providing technical advice and support to others.
03 . Undertake complex projects requiring specialised technical knowledge.
04 . Ensure user satisfaction by providing preventive maintenance, troubleshooting and quickly resolving highly complex problems.
05 . Undertake complex system/network projects/enhancements requiring additional specialise technical expertise. Co-ordinate and allocate the necessary resources and establish the right priorities in the execution of activities in an accurate and timely manner.
06 . May identify areas for automation and evaluate effectiveness and appropriateness of solutions.
07 . Define and implement recommendations on complex or ambiguous issues in the area of either systems, or databases, or applications or a combination thereof.
08 . Review highly complex problem situations and define preventive measures / improvements to processes, procedures or tools.
09 . May have day to day operational responsibility regarding work allocation, shift schedules, skills development plans, quality checking and follow-up for one or several teams. Provide input to performance management and development of the team(s), liaising with line manager regarding growth opportunities.
Competency Profile
01. Takes Accountability for Delivering Results
Decides on and pursues the best course of action to deliver results following in-depth analyses of relevant issues and conflicting factors and after assessing foreseeable risks; follows through to ensure delivery and closure or escalates as needed.
02. Demonstrates Operational Excellence
Sets clear standards for quality of work; adheres to / encourages a continuous improvement mindset; implements procedures, standards and policies to ensure operational success in terms of security, availability, reliability and customer satisfaction
03. Expands Knowledge
Continually extends specialist knowledge as a means of anticipating and preparing for changes in the business; uses a variety of methods and opportunities to learn and to exchange knowledge; encourages and facilitates development of others.
04. Business Understanding and Commercial Sense
Applies understanding of how different divisions contribute to meeting SWIFT's business objectives; understands market drivers of success and encourages changes to improve offerings while optimising commercial performance.
05. Builds and Reinforces Customer Relationships
Builds and maintains effective working relationships with a range of customers; actively listens to and translates complex needs into appropriate solutions while remaining sensitive to the complexities of the business and SWIFT's commitment to integrity in all relationships; encourages others to demonstrate strong customer focus and responsiveness.
06. Leads with a Team Focus
Encourages effective team working within and across the department; respects diversity and recognises contributions from colleagues; coaches and leverages others to achieve goals; leads by example and through constant demonstration of SWIFT values.
07. Communicates Effectively
Communicates effectively across a wide range of practical or theoretical issues ; modifies communication style to optimise understanding by others; clarifies applicable goals, objectives and business situations; acknowledges and respects other views.
What we offer
We put you in control of career
We give you a competitive package
We help you perform at your best
We help you make a difference
We give you the freedom to be yourself
We give you the freedom to be yourself. We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world. A diverse and inclusive environment in which everyone’s voice counts and where you can reach your full potential.
If you believe you require a reasonable accommodation to participate in the job application or interview process, please contact us to request accommodation.
Don’t meet every single requirement? At Swift, we are dedicated to building a workplace where people can bring their full selves and ideas to the team, so if you are excited about this role, we encourage you to apply even if you do not meet every single qualification.
Top Skills
What We Do
SWIFT is a global member-owned cooperative and the world’s leading provider of secure financial messaging services.
We provide our community with a platform for messaging and standards for communicating, and we offer products and services to facilitate access and integration, identification, analysis and regulatory compliance.
Our messaging platform, products and services connect more than 11,000 banking and securities organisations, market infrastructures and corporate customers in more than 200 countries and territories.
SWIFT also brings the financial community together – at global, regional and local levels – to shape market practice, define standards and debate issues of mutual interest or concern.
For more information, visit www.swift.com or follow us on Twitter: @swiftcommunity
