Mac/Windows Patch management

Lead the patch management process, testing of patches and its relevant updates to ensure the security, stability, and performance of customer environments.

1.            Develop and implement a comprehensive patch management strategy aligned with customer IT goals and security requirements. 

This includes establishing policies, procedures, and guidelines for patch management activities and/or adhere to existing standards, policies, processes, procedures, governance, compliance, and security standards.

2.            Manage the process of evaluating patches to determine their criticality, impact on the customer systems, and compatibility with existing infrastructure & applications as well as ensure being updated on the latest software vulnerabilities and patches released by vendors.

3.            Coordinate with the customer IT teams to conduct thorough testing of patches in a controlled environment, such as a testing or Pre-Production Environments. Ensure patches are tested for functionality, compatibility, and potential conflicts with existing infrastructure & applications.

4.            Plan and coordinate the test deployment of patches across the customer assets & applications. This involves creating deployment schedules, coordinating with system administrators and application owners, monitoring the progress of patch installations.

5.            Collaborate with information security teams and IT Security teams to identify vulnerabilities in customer systems and prioritize patches based on risk assessments. 

6.            Review the reports on patch management activities, compliance status, and key performance indicators (KPIs) for management review.

7.            Collaborate with various stakeholders, including IT teams, Information security teams, vendors, and business units, to gather requirements, communicate patches schedules, and address concerns. 

8.            Oversee the execution of patches & updates deployments, closely monitoring progress, and addressing any issues or roadblocks that may arise. Ensure that deployments are conducted according to the defined plans, with minimal disruptions to end-users or services performance and availability.

9.             Create the test plan for testing OS patching/upgrades and application patching/upgrades.

                Create detailed test cases covering all functionalities, deployment, performance, and system stability. (pre-upgrade, upgrade, and post-upgrade scenarios, new functionalities, existing workflows, and integrations).

10.           Documenting the test results and updating the KBs.

11.          Participate and recommends improvements to policies, processes and procedures and manages their implementation.

Qualifications & Experience

 Bachelor’s degree in computer science, and/or equivalent work experience.

 Min of 5 years of experience in IT infrastructure and patch management on Windows and Mac machines.

 Experience with ITSM/ITIL methodologies.

 Ability to identify and analyze problems quickly, recommend and implement flexible creative permanent solutions.

Demonstrates ability to effectively organize and manage multiple tasks as projects, ensuring completion to meet deadlines.

Strong analytical, problem-solving skills, attention to details and the ability to work independently.

Strong facilitation and executive communication (written & verbal) skills required, excellent verbal presentation skills.

Strong hands-on experience on Windows and Mac operating systems and technologies.

Solid understanding of technologies that support the services offered.

Willing to learn and apply new technologies and methodologies to improve the technology that supports the services.

Primary Location: Bangalore

Work Timing: 2pm – 11 pm IST