M365 Specialist

The IS Specialist acts as a liaison between Information Systems (IS) vendors and Nissan to ensure objectives are met within a specified technical expertise. The IS Specialist identifies IS opportunities that enable newer technologies to better support Nissan. They participate in project process reviews and audits, monitor the status of all IS development activities, and promote policies, procedures, and processes that contribute to the IS organization’s objectives.

Job Functions:

The following job function statements describe the general nature and level of work being performed. The job function statements reflect expectations of the fully trained, proficient incumbent who meets all performance criteria.

Experience:

• 5 to 7 years of overall IS/IT experience

• Experience working with multi-vendor technology teams.

• Azure/M365 experience is required.

• In-depth knowledge of PowerShell is a plus.

Education:

• Bachelor’s degree or technical equivalent. Advanced technical degree is a plus.

• English advanced

Computer Skills:

• Proficiency in Microsoft Office 365 (Word, Excel, PowerPoint).

• Proficiency in Microsoft Visio.

• Experience with Windows 10+ and Server 2016+.

Responsibilities:

• Day-to-Day Tasks:

• Work with multiple business users on submitted incidents and resolve them while maintaining service levels.

• Monitor service health and mitigate issues, engaging other business units or vendors as required.

• Review and complete submitted requests, incidents, and other support tasks.

• Participate in project-based meetings as required.

• Manage and support Hybrid M365 Azure and M365 environments.

• Work within the team to manage and support the Microsoft 365 environment.

• Support 30,000+ users across multiple countries within the region.

Job Knowledge and Skill:

• Ability to manage incidents by working with multiple third-party vendors to ensure effective maintenance and support.

• Analytical skills to understand the organization, identify opportunities, analyze problems, and find root causes.

• Management skills to manage projects, resources, risk, and change.

• Interpersonal skills to work with end users and other systems professionals in a culturally diverse environment.

• Excellent problem-solving skills and technical skills to understand and communicate technical issues effectively.

• Excellent communication skills to establish partnerships with service providers.

• Ability to implement approved actions and workarounds with vendors while minimizing risk.

• In-depth knowledge and experience in:

• Create and maintain technical documentation.

• Ability to work with multiple technical and non-technical teams across the company.

• Microsoft 365: Azure, Exchange Online, Teams, SharePoint Online, Power Platform, etc.

Physical Requirements

The physical requirements described below are representative of those an employee must normally meet to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable otherwise qualified individuals with disabilities to perform the essential job functions.

Travel:
Role Specific

Mexico City Mexico