Loss Drafts Specialist

Company Description

Zillion Technologies Inc. - (ZTI) is a global business consulting and technology solutions provider. Zillion delivers innovative business solutions that give clients a competitive edge.

Job Description

Job Title: Loss Drafts Specialist

Job Location: Remote 

Pay: $15.00/hr 

Job Type: 12 month contract; extension is not expected at this time. 

Shift Dates/Times: Monday – Friday 8:00 a.m. – 5:00 p.m. EST 

Benefits: Health, Vision, Dental, 401K 

• Contractors are not eligible for PTO or paid holidays

Job Description: The Loss Draft Specialist performs an important role in helping guide the customer/claimant through the claims process and helping them get their lives back in order following a property damage or loss.

They are responsible for accurately processing documents related to property damage claims including ordering and reviewing inspection reports of damage and resolving any issues. This could include tasks such as responding to requests, inquiries, and complaints from various parties involved in the claims process.

The Loss Draft Specialist has a direct impact on customer satisfaction and confidence through the timeliness and accuracy of their work and the quality of customer interactions. Successful Loss Draft Specialists enjoy working in a fast-paced environment, have empathy for our customers, and have an ability to prioritize and complete tasks in a timely manner.

Job Duties:

• Answer questions and respond to requests, inquiries, and complaints in a timely and professional manner.
• Review and research claim information provided, make appropriate follow-up calls to resolve issues, and process claim checks following standard policies and procedures.
• Ensure that internal and external standards are met on a consistent basis.
• Efficiently and accurately enter information into company proprietary systems.
• Build and maintain effective internal and external working relationships to meet client requirements and service level agreements.
• Request information and/or provide updates as needed.
• Handle other duties and projects as requested, based on business needs.
• Maintain and update procedure knowledge on an ongoing basis and attend workshops, seminars, and training sessions as appropriate.

Qualifications

Successful candidates will possess the following:

• High School Diploma or GED

• 2 or more years of experience in customer service

• Preferably 1 year experience in insurance, banking, finance, and/or mortgage servicing

• Previous data entry experience

• Basic knowledge of computers and proficiency with MS Office

• Excellent written and verbal communication skills

• The ability to easily adapt as procedures/assignments may change frequently

• Strong multitasking and organization skills

• An eye for detail.

Additional Information

Thanks & Regards, 

Praveen Kumar,

Sr. Recruiter

Zillion Technologies Inc

E-mail: praveen(at)zilliontechnologies(dot)com 

Phone: 571-814-3745