C.H. Robinson is looking to hire a Logistics Representative. In this role you will be responsible for managing customer’s supply chain information and data within C.H. Robinson’s Transportation Management System. You will serve as an extension of the customer’s staff to ensure that all information flows properly and efficiently and all transportation arrangements are made. As a Logistics Representative you will be accountable for independently managing,, fostering, and maintaining a relationship with your assigned customer(s).
DUTIES AND RESPONSIBILITIES
· Monitor customer load board and information flow in the Transportation Management System (TMS)
· Perform relationship and knowledge-based exception management to any pre-defined processes.
· Document and organize existing standard operating processes.
· Facilitate customer calls, emails, and updates while providing best in class customer service
· Conduct CHR systems trainings to external CHR customer representatives.
· Manage reconciliation of daily, weekly, monthly, and quarterly reports.
· Serve as a logistics expert and provide suggestions to customers to ensure maximum effectiveness
· Act as a resource and support for peers when needed.
· Utilize project-based delivery model to find process improvements and cost savings within area of responsibility and/or team.
QUALIFICATIONS
Required:
High School diploma or GED
Minimum 2 years of experience in Supply Chain, Transportation, and/or Logistics
Ability to work flexible schedule on occasion.
Ability to travel up to 5% (domestic and/or international)
Site Specific: Fluent in Spanish and English (written and verbal)
Preferred:
Bachelor’s degree from accredited college or university
Information systems acumen
Proficient in Microsoft Office Suite of programs
Ability to present to a variety of audiences.
Ability to think critically, analyze data and solve problems quickly and accurately.
Ability to work in a team oriented and fast-paced environment.
Ability to prioritize and handle a variety of tasks.
Continuous improvement mindset.
Excellent customer service skills.
Strong written and verbal communication skills.
Ability to adapt to an ambiguous and changing environment.
Values a diverse and inclusive work environment.
CH Robinson is an equal opportunity employer. All employment decisions are made without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, or disability.
Benefits
We offer a competitive benefits plan above the Mexican Labor Law. This includes life and medical insurance, a Wealth Accumulation Plan (Plan de Pensiones), an Employee Stock Purchase Plan, and among others, the opportunity to prosper in a Fortune 500 company.
What We Do
C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With nearly $21 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multi-modal transportation management system and expertise, we use our information advantage to deliver smarter solutions for our more than 105,000 customers and 73,000 contract carriers. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses. As a responsible global citizen, we are also proud to contribute millions of dollars to support causes that matter to our company, our Foundation and our employees.
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