Logistics Operations Coordinator (EM6896)

Samsung SDS plays a leading role in the global logistics market with unique logistics services. With its innovative IT technology, SDS developed the integrated logistics solution called “Cello” in 2010, started its logistics business in 2012 and expanded its logistics business with Business Process Outsourcing.

As Korea’s no.1 IT service provider, Samsung SDS has completed a number of SCM/logistics consulting and system development projects for the last 30 years. Based on the extensive experience and expertise it built over the years, Samsung SDS started to provide tech-based logistics services in 2012 and has now grown into a global top-level third-party logistics company.

 The Logistics Operations Coordinator is an important member of the Customer Service Representative (CSR) group at Samsung SDS America (SDSA). The associate is responsible for analyzing and tracking loads in transit, following up and collaborating with internal and external parties as needed, entering data into the Transportation Management System (TMS), and escalating issues to ensure they are resolved. Additionally, the associate provides support for ad-hoc requests and reports.

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Responsibilities:

• Download and analyze data from the Transportation Management System (TMS) daily
• Track and trace loads in transit using the carrier’s web tracker and emails
• Generate ad-hoc reports as needed
• Support the management of CSR Group Key Performance Indicators (KPIs)
• Perform data entry tasks
• Summarize issues or exceptions and document them in the TMS system
• Develop a thorough understanding of internal processes for carrier education purposes
• Maintain a comprehensive knowledge of logistics industry standards and best practices
• Advise the Team Leader of any current issues or exceptions

• High School Diploma or GED Required; Bachelor Degree Preferred
• 4+ years of experience as a Supply Chain Planner/ Specialist or in the logistics industry is highly preferred
• Proficient in Microsoft Office Suite, particularly Excel (v-lookups and pivot tables) and Outlook
• Strong, clear, and concise communication skills
• Positive attitude with the ability to manage assignments independently
• Ability to thrive in a high-volume environment while maintaining accuracy
• Strong prioritization skills, with the ability to shift focus to urgent issues without neglecting routine duties
• Quick learner, able to adapt to new systems and sudden changes
• Highly organized with excellent follow-up skills
• Detail-oriented, able to identify urgency and know when to escalate issues for assistance
• Capable of building and maintaining professional relationships with customers and carriers

Samsung SDSA offers a comprehensive suite of programs to support our employees:

• Top-notch medical, dental, vision and prescription coverage
• Wellness program
• Parental leave
• 401K match and savings plan
• Flexible spending accounts
• Life insurance
• Paid Holidays
• Paid Time off
• Additional benefits

Samsung SDS America supports your professional development and growth in your future career.

Your base pay is one part of our total compensation package and is determined within a range. This allows you to progress as you grow and develop within the position. Your base pay will depend on your skills, education, qualifications, experience, and location.

Samsung SDS America, Inc. is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, status as a protected veteran, marital status, genetic information, medical condition, or any other characteristic protected by law.