Logistics and Planning Program Manager

Position Overview:
We are seeking a highly organized and results-driven Logistics and Planning Program Manager to oversee and optimize logistics, order management, and inventory planning functions for Mill’s products across multiple locations. This individual will play a critical role in managing day to day NetSuite order management transactions, system integration and ensuring seamless logistics coordination between manufacturing warehouses, third-party logistics (3PL), and internal teams. The role will also involve managing demand, inventory, and orders for a variety of SKUs, accessories, and spare parts, along with overseeing the operational flow of Purchase Orders (POs), supply-demand balance, and freight management. The ideal candidate will be skilled in managing complex processes, systems, and teams, with a keen eye for detail and a passion for improving operational efficiency.

Key Responsibilities:

• • Collaborate closely with Sales, Operations, and other teams to align demand forecasts with production and procurement plans for the main device, as well as warranties and spare parts.
  • Oversee and manage supply levels to ensure inventory meets demand both in the short and long term, while minimizing disruptions and avoiding excess stock
  • Oversee outbound freight operations, ensuring that shipments are timely, cost-efficient, and meet customer or internal requirements.
  • Track shipments, identify potential delays, and proactively address any transit issues in coordination with logistics teams.
  • Support ERP (NetSuite) order and inventory management module implementation and ongoing optimization for order management, inventory control, and supply chain processes.
  • Oversee logistics and inventory management across multiple warehouse locations, ensuring consistency in processes and performance.
  • Support 3PL performance, identifying and resolving issues related to inventory discrepancies, order fulfillment, and shipping delays.
  • Ensure proper documentation is prepared for international shipments, including compliance with HTS (Harmonized Tariff Schedule) codes, export/import documentation, and any required certifications.
  • Continuously assess and improve logistics, supply chain, and order management processes to enhance efficiency, drive down costs, and improve performance.

Qualifications:

• Education:
• Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field is preferred.
• Experience:
• Minimum of 10+ years of experience in logistics, supply chain management, or operations with a strong focus on order management, inventory control, and system integrations.
• Proven experience with NetSuite (or other ERP systems) implementation and ongoing management.
• Extensive hands-on experience with customs procedures, HTS codes, outbound freight management, and reverse logistics.
• Experience working with third-party logistics providers (3PL) and managing multiple warehouse locations.
• Strong background in demand management, inventory forecasting, and PO management.
• Skills & Knowledge:
• Expertise in NetSuite or similar ERP systems, including integration with third-party logistics systems.
• In-depth knowledge of logistics, inventory management, and supply chain principles.
• Strong understanding of customs regulations, HTS codes, and international shipping requirements.
• Proficient in Excel and other Microsoft Office Suite tools.
• Familiarity with warehouse management systems (WMS) and integration with ERP systems.
• Excellent communication skills, with the ability to collaborate across teams and resolve issues efficiently.
• Strong problem-solving and analytical skills, with the ability to make data-driven decisions.
• Spanish speaking proficiency a plus

The estimated base salary range for this position is $120k to $145k, which does not include the value of benefits or a potential equity grant. A wide range of factors are considered in making compensation decisions, including but not limited to skill sets, market conditions, experience and training, licensure and certifications, and business and organizational needs. At Mill, it is not typical for an individual to be hired at or near the top of the range for their role.