Location Services Support Technician

Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department Overview911 Location Services Customer Support Team
Job Description

• Performs IT functions such as analysis, evaluation, testing, debugging and implementation of applications programs.

• Analyzes operating systems, database, or utilities software. 

• Plans, conducts, and directs the analysis of business problems with systems solutions. 

• Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, and debugging computer systems.

• Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. 

• Experience with Networking, Active Directory, SQL Server, Esri ArcGIS Pro

• Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. 

• Involved in customer installation and training. 

• Provides support to customer/users where the product is highly technical or sophisticated in nature. 

• Creates tests, tools, and diagnostic procedures for use by product support personnel.

• May quality check technical product documentation.

• Ability to use scripting toolsets

• Familiarity with HTTP, REST, FTP, SFTP etc.

• Ability to test APIs using tools such as PostMan.

• Experience with SCRUM/Agile methodologies.

• Enjoys “breaking” systems in the lab and then fixing them.

• Take help desk tickets and reproduce in the lab.

• Expert at researching issues and correlating them to the problems being reported to find resolution. This is regarding security vulnerabilities being reported, stack traces found in the Windows Event Log, correlating other third party software issues to how they could impact our software.

• Ability to find workarounds for something that isn't immediately fixable.

#LI-JM2

#LI-REMOTE

The salary is in the range of $75,000 annually.

Basic Requirements

• Bachelors Degree AND 2+ years of experience OR High School Diploma 5+ years of IT experience.

Travel RequirementsUnder 10%
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanNo

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email [email protected].