Company Description
"We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors Founder
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
- 15,000 trained professionals
- 250+ locations worldwide
- Fortune 500
- Globally unified systems
Job Description
Major Duties and Responsibilities:
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Strengthen relationships with existing house accounts.
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Penetrate organizational structure for house accounts and develop relationships at all levels beyond main point of contact.
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Understand customers' business and strategy and our role with the customer.
- Ensure customer satisfaction and follow up.
- Communicate service issues to Department Managers/Supervisors.
- Action items lists maintained and updated weekly for follow up items.
- Identify opportunities and grow business from existing house accounts.
- 10 calls per week. Preliminary schedule due by Monday afternoon. Mondays & Fridays are for setup and follow up. Tuesday-Thursday are for calls.
- Assist with collections when needed.
- Manage client profiles - separated out by location.
- Build territory maps showing number of accounts located in each city – update monthly
- Teamsell input & management for significant calls.
- Fluent in EI systems and demos in order to provide technical updated to LAM accounts
- Involve sales and operations at appropriate times.
- Share weekly schedule with all Departments to help coordinate and participate in joint account visits.
- Turn major business opportunities and proposals over to Sales and operational issues to Ops.
- Management of Business Reviews – goal is to have a minimum of one per account per year
- Continually seek improvement in procedures and services to create more efficient and cost effective operations.
- Assume lead responsibility for the efficient delivery of all local (branch) services.
- Assist, and if needed, spearhead problem resolution for issues outside of local branch.
- Insure that a functioning and agreed upon invoicing - payment process is in place.
- Meet with the local customer to maintain customer information and satisfaction.
- Be dedicated to the success of Expeditors and the program using ethical business practices, personal commitment, passion & sacrifice, and an obsession with the fundamental details of running the business!
Qualifications
Requirements- Skills, Education, Experience:
- High school degree or equivalent business qualifications.
- Minimum two years Expeditors/industry experience.
- Ability to create/write customer requirements clearly for use by other Expeditor employees.
- Knowledge of required Expeditors operating systems as well PC skills including word processing.
- Demonstrated customer service skills and proven interpersonal skills.
- Level one Account Management certification.
- Level one Sales certification.
Additional Information
Expeditors offers excellent benefits.
What We Do
Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 (374) company, we employ over 16,500 trained professionals in a worldwide network of over 320 locations across six continents. Expeditors is focused on the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include air and ocean freight consolidation and forwarding, vendor consolidation, customs clearance, cargo insurance, distribution and other value-added logistics services.
We pride ourselves on being a solutions-based organization that takes the time to understand each customer's individual business needs. As a non-asset based organization, we have considerable flexibility when managing customers' supply chains. Our relationships with local suppliers and global air and ocean partners provides our customers with the best routing and pricing options. Expeditors' comprehensive, flexible spectrum of services is supported by leading-edge information technology providing the highest level of end to end visibility.
To maintain consistent quality and customer service across the globe, Expeditors has regional headquarters located in London, Dubai, Shanghai and Singapore.
At Expeditors, our industry professionals, award winning processes and globally unified systems ensure that we always live up to our promise, "You'd be surprised how far we'll go for you."
