Life Solutions (FAST) Portfolio Lead

Company Description

We help the world see new possibilities and inspire change for better tomorrows. Our analytic solutions bridge content, data, and analytics to help business, people, and society become stronger, more resilient, and sustainable.

Job Description

The Portfolio Lead acts as the primary point of contact between Verisks FAST platform and our customers enabling them to maximize value. The Portfolio Lead is responsible for providing a senior level presence around the daily on-going activities surrounding an engagement. The person in this role has expert business knowledge and typically 10+ years of experience depending on the complexity of the engagement.

As an Portfolio Lead, you will be responsible for ensuring the success of our customers by overseeing ongoing delivery, managing customer expectations and relationships, and successful delivery of FAST execution support. You will serve as the main point of contact between FAST and customers, ensuring that engagement milestones are met, and customer expectations are exceeded. This role is integral to fostering long-term relationships, maximizing customer value, and driving overall business growth.

Essential Duties and Responsibilities

• Detailed knowledge of customer’s objectives and roadmap (where applicable) to ensure work and priorities are driven in the right direction and consistent with all license and services contracts.
• Understands leading practices to be able to provide coaching on how the customer team acts to achieve the desired outcomes from an agile/program standpoint.
• Works with customer and coaches them through prioritization of work and additional functionality based on objectives. 
• Acts as an outlet for team on the ground when customer team is deviating from agreed upon behavior/principles. 
• Provides Customer team coaching on what they can/should do to stay, or get back in, alignment. 
• Maintains alignment between work and objectives. Understands demand to achieve those objectives and ensure that team is staffed effectively.
  • Escalate and solve where they are not.
• Liaises with Strategic Advisor and customer executives where necessary to ensure alignment is maintained. 
• Problem solve where relevant, given staffing and connections.
• Understands and validates what is being committed to by our teams based on budget and objectives. 
• Understands customer’s budget constraints and effectively message what the customer can achieve within that budget.
  • Manages budget and communicates when activities are pushing or outside agreed upon boundaries. 
• Coaches on leveraging Out-Of-The Box and configures to maintain long-term value of platform. 
• Coordinates all support and needs from within the FAST/Verisk departments to our team and for the customer. Provide a feedback loop to the Product team on functionality requested by customers and/or getting capabilities back to base, input to the FAST knowledge base, etc.
• Opportunistically identify areas that customers could benefit from additional FAST capabilities and engage a Strategic Advisor
• Establish and maintain SOW’s for each customer.
• Ensure all SOWs, staffing and invoicing are accurate, current and tied to agreed upon objectives.
• Ensure that there is alignment on all the above among the team, Customer and Verisk with the Strategic advisor

Qualifications

• Minimum 10 years of software delivery/implementation experience
• Bachelor’s degree in computer science, or other engineering-related discipline
• Master’s degree or MBA desirable
• Demonstrated C-level executive interaction preferred
• Thorough knowledge of:
  • SDLC
  • CICD
  • Agile Project Methodology
  • Portfolio Management
  • Customer and Vendor Management
  • Budget and Financial Management
  • Process Improvement
  • Risk and Issue Mitigation
  • Mentoring and Coaching
• Strong desire to work within a fast paced, sometimes ambiguous environment

Specialized Knowledge and Skills

As the primary liaison between FAST teams and the customer, the Portfolio Lead must excel in all areas of communication, they must be able to challenge and influence others to minimize risk and influence the customer to achieve a positive outcome. They must successfully set, manage, and meet the expectations of both the customer and Verisk Life Solutions.

Additional Information

For over 50 years, Verisk has been the leading data analytics and technology partner to the global insurance industry by delivering value to our clients through expertise and scale. We empower communities and businesses to make better decisions on risk, faster.

At Verisk, you'll have the chance to use your voice and build a rewarding career that's as unique as you are, with work flexibility and the support, coaching, and training you need to succeed. 

For the eighth consecutive year, Verisk is proudly recognized as a Great Place to Work® for outstanding workplace culture in the US, fourth consecutive year in the UK, Spain, and India, and second consecutive year in Poland. We value learning, caring and results and make inclusivity and diversity a top priority. In addition to our Great Place to Work® Certification, we’ve been recognized by The Wall Street Journal as one of the Best-Managed Companies and by Forbes as a World’s Best Employer and Best Employer for Women, testaments to the value we place on workplace culture.

We’re 7,000 people strong. We relentlessly and ethically pursue innovation. And we are looking for people like you to help us translate big data into big ideas. Join us and create an exceptional experience for yourself and a better tomorrow for future generations.

Verisk Businesses

Underwriting Solutions — provides underwriting and rating solutions for auto and property, general liability, and excess and surplus to assess and price risk with speed and precision

Claims Solutions — supports end-to-end claims handling with analytic and automation tools that streamline workflow, improve claims management, and support better customer experiences

Property Estimating Solutions — offers property estimation software and tools for professionals in estimating all phases of building and repair to make day-to-day workflows the most efficient

Extreme Event Solutions — provides risk modeling solutions to help individuals, businesses, and society become more resilient to extreme events.

Specialty Business Solutions — provides an integrated suite of software for full end-to-end management of insurance and reinsurance business, helping companies manage their businesses through efficiency, flexibility, and data governance

Marketing Solutions — delivers data and insights to improve the reach, timing, relevance, and compliance of every consumer engagement

Life Insurance Solutions – offers end-to-end, data insight-driven core capabilities for carriers, distribution, and direct customers across the entire policy lifecycle of life and annuities for both individual and group.

Verisk Maplecroft — provides intelligence on sustainability, resilience, and ESG, helping people, business, and societies become stronger

Verisk Analytics is an equal opportunity employer.

All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability. Verisk’s minimum hiring age is 18 except in countries with a higher age limit subject to applicable law.

https://www.verisk.com/company/careers/

Unsolicited resumes sent to Verisk, including unsolicited resumes sent to a Verisk business mailing address, fax machine or email address, or directly to Verisk employees, will be considered Verisk property. Verisk will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

https://www.verisk.com/privacy-policies/data-privacy-notice-for-employees-applicants-and-independent-contractors/ 

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