Liaison, Customer

What we offer:
At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are.
Group Summary:
The Magna Exteriors portfolio of products includes access systems such as liftgates, exterior trim, modular systems, front-end modules including fascia, active aerodynamic systems and other lightweight structural components for automotive, commercial truck and other industrial markets.
Recognized globally as an innovator in all aspects of vehicle exteriors, Magna provides everything needed, from materials development and design through manufacturing and assembly, to help automakers create sleek, state-of-the-art vehicles across the world.
Job Responsibilities:
Schedule:
2nd Shift: Monday-Friday; 2:00 PM - 10:00 PM
Purpose:
The Customer Liaison position includes being a connection between AIM Systems and the customer's production facility and resolving or preventing issues before, or as they arise. This job is key for the success of AIM's business, so the following objectives should be accomplished to the highest feasible standards to avoid official claims from the customer through preventive actions as well as corrective ones.
Essential Duties and Responsibilities:• Establish and maintain customer satisfaction and the promotion of AIM's reputation.• Provide customer support for quality and logistics issues.• Build rapport and a solid professional relationship with customer at plant level.• Be identified as AIM's known representative, qualified to deal with issues affecting customer production.• Earn a reputation of credibility and reliability by fulfilling commitments with integrity and efficiency.• Maintain an open communication line between OEM and AIM Systems.• Immediately contain and respond to problems at OEM's facility to find the proper solution and avoid official scorecard incidents.• Inform AIM Systems to enable appropriate corrective actions and prevent recurrence.• Provide continuous feedback to AIM about the status and evolution of situations urgently and proactively.• Participate in customer meetings as required.• Seek continuous feedback, formal and informal, of customer satisfaction degree about AIM's product and service.• Regularly audit how the customer handles AIM products and the interfaces with other components to assist with root cause analysis.• Gain and maintain familiarity with product technical and quality details through regular meetings and visits to AIM especially for any changes.
Interested Applicants should apply by submitting a completed Job Posting Application Form as well as a recent
resume to Human Resources by the posting end date.• Participate on any prototype, pre-serial builds or line trials, launch support and engineering changes at Customer as needed.• Coordinate repair and/or sorting activities on site.• Ensure a safe working environment by observing safe work practices and by following all safety policies and procedures.• Report proactive activity on a regular basis (defined by the supervisor) to the AIM team for awareness and continuous improvement including but not limited to product audits and material delivery audits.• Prepare appropriate paperwork and reports, as required.• Present information to customer as needed• Summarize and update quality status information in order to share with AIM Systems Quality Team each shift.• Analyze current processes and identifies activities to improve efficiency, effectiveness and exceed customer expectations.• Participate in continuous improvement initiatives to improve quality and reduce waste.• Effectively maintains Containment Processes (work instructions, charting, reporting, etc.).• Request, retrieve and handle replacement part requests in accordance with AIM and Customer policies.• Establish relationships with peer liaisons to improve ability to diagnose issues and problem solve quickly.• Be self-motivated and have the ability to maintain duties in fast paced environment• Be able to communicate to and relate with all levels of an OEM structure from operators to management.• Attend AIM Systems Employee Meetings monthly.• Complete AIM Systems mandatory training as assigned and on time.• Maintain excellent attendance records, proactively notify the team of any anticipated interruptions.• Follow all OEM policies, escalate if there is a conflict with AIM policies.• May also be required to conduct quality functions at AIM Systems or at multiple customer locations when needed.• Other duties, as assigned.
Qualifications:
To perform this job successfully; an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Experience/Education/Special Knowledge/Skills:• Must have 3 years of experience in Automotive Quality or similar manufacturing setting• Must have previous customer interfacing experience or ability to demonstrate skill with customers• Must have knowledge of; or willingness to learn AIM Systems Operating Systems and products• Must be familiar with OEM Customer Specific Requirements.• Must be knowledgeable with IATF 16949 and ISO 9001.• Must possess excellent communication and negotiation skills.• Demonstrated problem solving (3L5Y, 8D) and critical thinking abilities• Ability to handle pressure and ambiguous situations• Ability to deescalate and manage conflict under stress• Must be able to use Microsoft Outlook, Excel and Word• Must have experience with measuring devices (calipers, feeler gauges, etc.).• Strong mechanical aptitude and ability to work with basic hand tools• Strong in process and process controls• Process and Product audits experience• Shipping and Receiving knowledge.• Sequencing of automotive parts (preferred)• Tier 1 experience (preferred)
Interested Applicants should apply by submitting a completed Job Posting Application Form as well as a recent
resume to Human Resources by the posting end date.• Eager to take on new challenges and responsibilities.• Self-motivated/Self-Starter.• Strong integrity• Able to build a long-term win-win patterns with client.• Ability to be/work on call as needed or to escalate upon contact by customer
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.• This will be a high pace position with considerable amounts of walking.• This position requires the ability to perform work while standing and/or walking a minimum of six (6) to eight (8) hours a day in a manufacturing/warehouse environment.• This position requires the ability to perform work while sitting for two (2) to four (4) hours a day• This position requires the ability to lift up to 35 pounds on an occasional basis.• Must be willing to travel to the customer for the majority of the work week.• Must be willing to devote between 40 and 55 hours per week to customer quality.• Must be willing to work rotating shifts (days/afternoons); and occasional weekends, according to Stellantis' schedule.
Awareness, Unity, Empowerment:
At Magna, we believe that a diverse workforce is critical to our success. That's why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email to comply with GDPR requirements and your local Data Privacy Law.
Worker Type:
Regular / Permanent
Group:
Magna Exteriors