PLEASE READ JOB DESCRIPTION CAREFULLY AND THOROUGHLY
L1 and L2 Desktop Technicians (multiple positions)
Location: Midtown NYC - ONSITE
Shift: 2 shifts available: Monday through Friday: 8 am to 4 pm and 3 pm to 11 pm
Duration: approx 6 month project: June 2025 - Dec 2025 (40 hours) could extend into 1st quarter 2026
Initiative: Desktop Set Up for new building
Job Description/ Responsibilities
• Install, configure, troubleshoot desktop and workstation equipment and software. including telephones, desktop/laptop computers Microsoft and Apple) and printers.
• Handle equipment installation and moves with little or no supervision.
• Able to identify, analyze and resolve basic troubleshooting items but defers to supervisor or Level 1 tech for more complex hardware issues.
• Basic knowledge of the organization's equipment and associated software and services.
• Work well under supervision.
• Training will be provided.
Qualifications:
• Excellent communication skills.
• Strong troubleshooting and critical thinking skills.
• Positive and professional demeanor.
Training:
All technicians for this effort will be required to participant in a mandatory, in person, training session. This training session will occur before the project begins.
SCOPE OF WORK for Day Crew - Level 2 Desktop Technician
• Day crew will work each day to install all the equipment that has been staged by the night crew.
• Work will have to be documented for what equipment was successfully installed and any errors that occur, within provided SmartSheets link.
SCOPE OF WORK for Night Crew - Level 1 Desktop Technician
• Night crew will work overnight to stage each desk with the necessary equipment.
• Standard desk includes two monitors, VDI, camera, and peripherals.
• There will be additional equipment for each trader desk.
• Work will have to be documented within provided SmartSheets link: what equipment has been staged at what desk.
Top Skills
What We Do
RCC is a full service IT firm which provides solutions for the development and support of IT infrastructure. We serve a broad range of clients, from large complex enterprises to small and mid-sized companies. RCC is committed to developing IT solutions which enable our clients to achieve their business goals. With over two decades of IT experience, RCC has the skill-set to support all of your IT needs.
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