Legal Operations Specialist

Are you driven by innovation and looking to thrive in a fast-paced, growing environment? Join us at Calabrio and be part of our dynamic team! Help us in reshaping the landscape of customer experience – where every interaction becomes an opportunity, and every insight drives meaningful change.

Introducing Calabrio – The trailblazers in customer experience intelligence! Revolutionizing the way organizations connect with their customers, we empower businesses to elevate every interaction to new heights. Our cutting-edge cloud platform, coupled with AI-driven analytics tools, unlocks the true essence of customer sentiment, turning data into actionable insights with lightning speed.

We are seeking a Legal Operations Specialist to join our growing team. 

What you'll be doing:

• Define, launch, and drive strategic and operational initiatives.
• Develop work plans, gather and synthesize relevant data, lead analyses, develop final recommendations, and implement solutions.
• Identify, track, and report on key operational and substantive metrics for the practice group that will better inform decision-making, including matter and work product analyses.
• Manage development and tracking of team goals and provide project management support.
• Provide guidance on technology and systems in partnership with IT to improve team efficiency and effectiveness. Manage design, rollout, and training for new systems.
• Review contracts for key terms.
• Assist with administrative processes as necessary, such as document naming and filing.

Success Criteria:

• Ability to thrive in change and ambiguity.
• Strong written, oral communication, analytical and interpersonal skills.
• Solid analytical and problem-solving skills and good business acumen.
• Ability to take initiative, work independently and achieve success with minimal supervision.
• Exceptional documentation skills with the ability to be clear and concise.
• Ability to successfully manage multiple tasks concurrently.
• Intermediate to advanced experience with Microsoft Word, Excel, PowerPoint, SharePoint, and Outlook.

• BA/BS degree or equivalent.
• 2+ years of relevant work experience preferred.
• Prior experience working with in house legal or in the tech space a plus.
• Experience administering contract lifecycle management, esignature, and/or similar systems a plus.

Calabrio People are: Open, Clear, Ambitious, Accountable, Collaborative, Consistent

What we value most…workplace diversity and ensuring an environment of mutual respect.  We believe that diversity and inclusion are critical to our success, and we are proud to be an equal opportunity employer. Our commitment is to continue to keep our people healthy, focused, and inspire creativity.  Our team members are offered comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced work-life to achieve personal and professional success (all benefits are subject to eligibility requirements). As an Innovator with Purpose, you’ll feel motivated and genuinely excited to come to work!

Calabrio celebrates and fosters a culture that thrives on diversity. We are an Equal Opportunity Employer that prohibits discrimination and harassment of any kind. We provide employees with a work environment free of discrimination and harassment. All employment decisions at Calabrio are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, parental status, or any other status protected by the laws or regulations in the locations where we operate. We celebrate the >40 nationalities of team members that contribute to our success.