Learning Specialist II, Sales

Posted 3 Hours Ago
Be an Early Applicant
Lake Forest, CA
72K-90K Annually
0 Years Experience
Fintech • Real Estate • Financial Services
The Role
As a Learning Specialist II in Sales at Mr. Cooper Group, you will design and implement sales training programs, conduct needs assessments, utilize adult learning methodologies, and facilitate various training sessions to enhance employee performance and engagement.
Summary Generated by Built In

At Mr. Cooper Group, You Make the Dream Possible.

Our purpose is simple: Keeping the dream of homeownership alive. As a Mr. Cooper Group team member, you play a big role in making that dream possible. Around here, we know our roles and work together, volunteer to make a difference, and challenge the status quo when needed. Everything we do is in the care and service of our teammates and our customers.

Join us and make the dream of home ownership possible!

As Learning Specialist II, Sales, you will design, plan, and implement sales training programs, policies, and procedures. In this dynamic role, you will also research new sales training techniques and suggests enhancements to existing training programs as well as own contracts with vendors for employee participation in outside training programs.

ESSENTIAL JOB FUNCTIONS
• Core Values – Actively supports, believes and embraces Mr. Coopers Core Values of Champion, Challenger, and Cheerleader
• Consultation Skills – Consultative relationship with line of business, Perform Needs Assessments through discussions with management and employees multiple channels / Line of Business with Surveys, Interviews, Group Sessions to Measure, Analyze and/ or Evaluate performance and determine performance solutions. Understand key goals, Business metrics and procedures. Gaining commitment to solutions that will improve individual, team and organizational performance
• Adult Learning Methodologies- Apply different Experiential Learning methods. Understands effective teaching methods for different learning styles and aptitudes. Adjusts delivery style to get best results in the classroom. Analyze, Design, Develop, Implement and Evaluate curriculum, learning outcomes and performance improvement initiatives by using different methods such as the ADDIE and AGES Model
• Planning and Implementing Training Assignments- Developing action/ project plans, obtaining resources and completing assignments in a timely manner to ensure that workplace learning, and performance goals are achieved
• Facilitation and Delivery Strategies –Facilitating instructor led training/ Virtual led training sessions covering specified areas such as Leadership/ Management Training, New Hire training, Refresher Training, Skill Building, etc reporting on progress of employees under guidance during training periods. Supporting employees with the "how to" perform specific tasks related to their job function
• Analyze and Evaluate Results- Provide reporting to management on training solutions and outcomes with Level 1 (Reaction) Level 2 (Learning) and Level 3 (Behaviors in Business Results) Evaluations as applicable
• Instructional Design- Analyze and select the most appropriate strategy to maximize the learning experience to support the functional training needs of the organization. Learning Solutions could include ILT, VLT Self-paced Modules (preferably, eLearning) Coaching and Activities. Development of materials includes facilitator and participant guides, Power Point, Job Aids, Visual Aids (Snag it Videos) and reference works.
• Administration – Coordinate training schedules according to the needs of the Business (new hire training and ongoing training), training registrations and invites, maintain LMS training records, rosters and reports, classroom set-up, scheduling of classrooms and projectors

EDUCATION/EXPERIENCE REQUIREMENTS
• Bachelors in Human Resources or related field with major course work in a discipline related to the requirements of the position is preferred.
• 2+ years of originations experience (Loan Officer) or Learning and Development experience
• Company related systems experience preferred; Financial Services or Mortgage Industry Experience.
• Ability to facilitate learning in a formal classroom and virtual environment using industry standard classroom management techniques and virtual training tools.
• Experience using the ADDIE Model strongly preferred or other formal Instructional Design Model.
• 1-2 years of experience as a Consultant or Coach preferred.
• Ability to work individually with managers and subject matter experts to design, schedule, deliver and evaluate appropriate learning curriculum with minimal supervision as well as collaboratively.
• Attention to detail in designing, producing, writing, and proofing all coursework materials to ensure consistency in form, format, and function. (e.g., Participant, Facilitator, and other various training materials to include video’s, job-aids, assessments, etc.).
• Excellent interpersonal, verbal, written, and listening skills.
• Basic Understanding of eLearning Tools. Proficiency in Microsoft Office Suite( Word, Excel, PowerPoint) SharePoint, and Snagit.
• Ability to travel up to 50%

Mr. Cooper Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a protected veteran. EOE/M/F/D/V

Job Requisition ID:

022921

Job Category:

Human Resources

Primary Location City:

Lake Forest

Primary Location Region:

California

Primary Location Postal Code:

92630

Primary Location Country:

United States of America

Additional Posting Location(s):

Pay Range: $72,000.00 - $90,000.00

The Company
HQ: Dallas, TX
5,001 Employees
On-site Workplace
Year Founded: 1994

What We Do

With nearly 4 million customers, we are a proud leader in the home loan servicing industry. But are we content? No way. Every day we challenge convention and reimagine the home loan experience for the better. It’s what makes us who we are.

We’re Challengers of Convention
Challenging the status quo is in our DNA. We’re ditching the old ways and reimagining what homeownership should look like in the era of smart phones, Mars missions, and avocado toast.

We’re Champions for Our Customers
Giving homeowners the best experience possible is the reason we come to work. We believe in honesty, simplicity, and always having our customer’s back.

We’re Cheerleaders for Our Team
Transforming an industry takes a world-class team. Ours is over 9,000 Coopers strong. Creating a place where they love to work isn’t just an HR goal — it’s part of Mr. Cooper's mission.

We’re here to keep the dream of homeownership alive. That means throwing out the old ways and revolutionizing the way people sell, buy and own their homes using the latest technology and good old fashioned customer service.

At Mr. Cooper Mortgage we see a world where homeownership is less worrisome and more rewarding, where having a mortgage is no longer a burden but an opportunity, where homeowners feel 100% in control of their finances and future.

Is Mr. Cooper Mortgage your kind of place? If so, we can't wait to hear from you.

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