Learning Program Manager (RapidScale)

At RapidScale, exceptional technology is powered by exceptional people. As a growing leader in secure, reliable managed cloud solutions, we help SMBs and enterprises alike simplify IT and unleash innovation. With a broad portfolio spanning AWS, Azure and Google to a full set of Private Cloud and Cybersecurity solutions, RapidScale helps companies turn technology into their biggest competitive advantage. As part of the Cox family of companies, we offer best-in-class benefits, a commitment to work-life balance, and an award-winning workplace experience.
Team Overview:
As a Learning Program Manager, you'll be joining the Sales Operations team to help achieve their goals of supporting the revenue team. This can be accomplished in the form of sales process support, reporting, training, as well as coordinating various areas of the business. In an effort to provide the tools needed for sales team members, sales operations will collaborate with multiple departments, from marketing to project management to engineers, to ensure roadblocks to closing revenue are overcome.
Key Responsibilities:

• Program Development: Design and develop comprehensive blended learning onboarding, mentorship, and continuous learning programs tailored to the needs of our sellers.
• Prepare learning strategy documentation with key learning objectives, deliverables, and evaluation measures.
• Conduct all facilitator prep work, including the timely distribution of materials; communicate with learners to ensure they know dates, times, locations, and pre-work expectations; arrange the room; and prep any documentation and handouts.
• Schedule course events (i.e., provide input into monthly training calendar, reserve training room(s), setup online sessions, build in LMS, write communication(s) to learners
• Content Creation: Create engaging training materials, including e-learning modules, workshops, and job aids.
• Facilitation: Conduct training sessions, both in-person and virtually, to ensure sellers are well-equipped with the knowledge and skills needed to succeed.
• Continuous Improvement: Regularly assess and update training programs based on feedback, performance data, and industry best practices.
• Collaboration: Work closely with sales leaders, subject matter experts, and other stakeholders to ensure training programs are aligned with business goals.
• Measurement & Evaluation: Develop and implement metrics to measure the effectiveness of training programs and make data-driven improvements.
• Technology Utilization: Leverage learning management systems (LMS) and other technologies to deliver and track training programs.
• Compliance: Ensure all training programs comply with company policies and industry regulations.

Qualifications Minimum:

• Bachelor's degree in a related discipline and 6 years' experience in a related field. The right candidate could also have a different combination, such as a master's degree and 4 years' experience; a Ph.D. and 1 year of experience; or 10 years' experience in a related field.
• Experience working with major cloud platforms such as AWS and Azure is highly desirable.
• Strong project management skills with demonstrated ability to manage multiple projects or priorities at once.
• Familiar with the various components of Instructional Design, the ADDIE model (Analysis, Design, Development, Implementation, & Evaluation) and the evaluation process (Kirkpatrick method or such).
• Ability to conduct skills gap analyses to identify areas of improvement.
• Excellent communication skills, both written and verbal, as well as an executive presence.

Preferred:

• Conducting skills gap analyses to identify areas of improvement.
• Designing training curricula within time and budget constraints
• Producing physical and digital educational material (e.g., videos and case studies)
• Familiar with various eLearning software (e.g., Articulate, Rise, Camtasia, Surge9, etc.)
• Dynamic public speaking and presentation skills with the ability to improvise and pivot direction in the classroom when necessary.
• Proficient in MS Office applications such as Word, Excel, Outlook, and PowerPoint.

USD 85,500.00 - 128,300.00 per year
Compensation:
Compensation includes a base salary of $85,500.00 - $128,300.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Benefits:
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
About Cox Communications
Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That's a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you're interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today!
About Cox
Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today!
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.