Contract Learning Management System Administrator

Passionate people. Loyal clients. Leading solutions.
With a rich culture of creative collaboration and professional growth, IDeaS' team members build successful careers with us.
IDeaS is proud to be a global powerhouse of innovation and excellence; challenge and reward. No matter where we're working, our teams come together to create leading revenue management solutions that accelerate our clients' growth through revenue optimization.
Summary
As a Learning Management System (LMS) Administrator for the Enablement & Engagement team, you will be responsible for the configuration, upkeep, and reliable operation of the client-facing aspects of IDeaS Discover, our learning management platform. You will assist in the planning and execution of system enhancements that will improve the performance and reliability of the LMS. You will respond and collaborate with team members to resolve problems within the scope of the workgroup.
Major Responsibilities

• Assist with planning of configuration and modification of the LMS and integrated tools and utilities.
• Perform daily system monitoring & operations, maintaining the integrity of the LMS and related processes.
• Manage LMS user accounts, monitor and address anomalies, or revise by request.
• Develop and maintain instructions and documentation.
• Prepare and help conduct functionality tests of the application and integrated systems.
• Troubleshoot performance problems of the LMS.
• Serve as point of contact for user-reported problems.
• Demonstrate basic functionality of the LMS to IDeaS team members where appropriate.
• Assists with documentation projects and new feature evaluation as needed.

Requirements (Knowledge, Skills, Abilities, Competencies, Education & Experience)

• Strong background with Learning Management System administration, preferably in Docebo
• Superior problem-solving skills with use of inductive and deductive reasoning
• Good communication and technical writing skills
• Strong systems-level thinking that accounts for upstream and downstream impacts

We Support Who You Are....
As a global company, we strive to create an inclusive environment where diverse perspectives spark innovation and meet the challenges of an evolving world. Whether you're launching a new career or expanding your current one, IDeaS is a company where you can balance great work with all other aspects of your life.
At IDeaS, we also aspire to live our values each day by being Accountable, Curious, Passionate and Authentic. And we continue our quest to build a more inclusive environment that attracts, represents and provides a place for diverse ideas, unique perspectives, and authentic voices.
Additional Information:
To qualify, applicants must be legally authorized to work in the United States , and should not require, now or in the future, sponsorship for employment visa status.
SAS is an equal opportunity/Affirmative Action employer. All qualified applicants are considered for employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability status, protected veteran status or any other characteristic protected by law. Read more: Know Your Rights . Also view the Pay Transparency notice.
Equivalent combination of education, training, and relevant experience may be considered in place of the education requirement stated above.
Resumes may be considered in the order they are received.
IDeaS/SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, IDeaS/SAS may obtain nationality or citizenship information from applicants for employment. IDeaS/SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process.
#LI-Hybrid
#IDeaS