About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.
What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
Creates and implements training plans and programs to develop the teammates’ product skills. In charge of the assigned teammates learning curve development, leading classroom training for the assigned products, and compiling statistical analysis of quality trends and operational performance in the initial stages. Ensures a world-class learning experience for their learners.
Job Description
RESPONSIBILITIES (including, but not limited to):
Delivers product training programs while adhering to designated training materials and schedules.
Delivers and supports program training and miscellaneous training
Acts with a sense of urgency when modifications are needed with respect to training materials or programs, and provides necessary feedback to the Learning Manager.
Participates in the creation, design, and implementation of training materials, training agendas, etc.
Creates a positive learning environment to promote high employee morale amongst trainees.
Assesses the readiness of associates and staff in training to perform job functions.
Maintains current knowledge of all company and account-specific policies, procedures, systems, and products.
Contributes to the ongoing improvement processes within the business and our Clients.
Performs all other duties as assigned by Learning Experience Manager including but not limited to new hire training, ongoing training, training reporting, support to operations, queue time, and site-level training.
EDUCATION:
Preferred bachelor’s Degree (not required) in Education, Modern Languages, Business Management, Engineering, and/or any similar. Any studies in these areas.
EXPERIENCE:
Minimum 6 months in Contact Centers, any training/development staff roles in the BPO industry are a plus.
Demonstrated excellent performance in current role (at least 85% attainment in current role’s scorecard).
Teaching and learning for work experience of at least a year.
SKILLS REQUIRED:
Ability to understand operations.
Superior verbal and written communication skills in both English and Spanish languages.
Must have excellent presentation skills in group and individual settings.
Proficient in material creation.
Must have excellent interpersonal and communicative skills.
Must have strong leadership skills, with proficiency in handling groups.
Exercises superior creative resolution skills.
Demonstrates flexibility and adaptability to change in the work environment, including but not limited to schedule changes.
Strong teamwork skills.
Must be proficient in MS Office/G-Suite software packages.
How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.
What We Do
TaskUs is a different breed of BPO. We are a collective of highly capable humans, who understand how to deploy technology and data to best serve your purpose. From Digital CX to Content Security, Data & AI Operations, Consulting, and anything in between, we consider ourselves responsible for protecting our partners’ interests and supporting their long term success through innovation and technology - powered by ridiculously smart people.
TaskUs partners with the world’s most innovative and disruptive brands to protect what matters most and to thrive in an ever changing world.
