Learning & Development Manager

Learning & Development Manager 

About the role:  

Delivers workplace learning, service improvement programs, and initiatives to best achieve long-term business success; add value in meeting the hotel’s needs by identifying and implementing learning and performance improvement strategies that support the hotel’s strategic direction; promotes a continuous learning culture; partners with stakeholders to ensure employees are trained on the needed skills to successfully perform their jobs to attain service excellence.   

Responsible for resort's learning and service culture. Works closely with the resort's senior leadership team to ensure the team is well positioned to achieve our service and culture standards as well as an exceptional guest experience. Manages Onboarding, Operational Learning, Management and Leadership Training, and Compliance. 

What you will do:   

Regularly benchmarks the learning function with Learning Success Levels. Designs solutions for learning needs by rapidly creating and developing learning programs (or blended Learning programs) that target performance gaps and management competencies.  Prepares and produces training calendars that reflect performance gaps and learning needs. Markets the learning function’s programs, initiatives, and online learning. Evaluates the effect of training programs and initiatives through measuring results and monitoring behavioral change. Creates and adheres to an annual budget for all training programs, initiatives, and learning resources. Plans and executes property-wide change initiatives, including service initiatives, Company-wide change initiatives, and other large-scale projects related to growth and learning. 

• Manages and facilitates (in collaboration with other presenters) Embark for all new employees 

• Manages and facilitates (in collaboration with other presenters) all other core programs including Service Foundations, Introduction to Leadership Behaviors, New Leader Orientation, Certified Departmental Trainer, GROW, and annual compliance requirements. 

• Ensures new managers to the company are given the knowledge and skills to successfully complete their 90-day probationary period through the New Leader Orientation Program 

• Manages an effective standards training program and ensures Standards Training Manuals are updated regularly and training checklists are turned in for new hires and in place for all departments 

• Partners with hotel management teams to determine performance gaps, and advise on actions that are likely to meet those needs 

• Plans and co-facilitates training activities if/when training is part of the solution 

• Coaches managers to ensure the necessary training and learning is conducted in departments on a consistent basis 

• In collaboration with People & Culture, manages all compliance and safety training related to the property 

• Coordinates with managers to ensure new employees are given training plans to acquire the knowledge and skills to successfully complete their 90-day probationary period. 

• Facilitates and/or coaches others to facilitate management development programs including GROW, Four Seasons Leader, Core Business, People, and Service Management Skills Programs for all leaders 

• Assists Managers with writing their development plans, ensuring the contents are focused on experience-based learning 

• Ensures MIT and Interns are mentored and given a structured program with learning objectives 

What you bring:   

• 3 years of administrative experience, preferably within People & Culture / Human Resources or a minimum of 3 years’ experience working in a managerial capacity; experience in hotel operations, preferably luxury hospitality or other service environments; Experience managing in diverse cultures and required to have a university degree or equivalent experience. 

• High level of professionalism, integrity, and confidentiality. 

• High proficiency with Microsoft Office, Canva, Forms, Engage and have working knowledge of HRIS or similar systems. 

• Exceptional organization and detail oriented, with an unmatched ability to manage multiple priorities. 

• Ability to interact effectively with all levels of management and staff. 

• Ability to work independently, take initiative and use good judgment. 

• Possess a high level of emotional intelligence coupled with excellent communication. 

• Experience working in a hotel and/or hospitality experience preferred. 

• Fluency in English is required for this location and this job requires applicants to have current work authorization in the in the United States.  Bilingual in Spanish preferred.  

What we offer:   

• Salary Range 85-90k 

• Winter Season Lifestyle Benefit   

• Merchant Pass Available   

• 401k participation with company matching program   

• Competitive Benefits: Medical, Dental and Life Insurance   

• Discounted travel with discounted F&B and Spa Services at Four Seasons Hotels and Resorts Worldwide.   

• Employee cafeteria available for shift meals.   

• Complimentary dry cleaning of uniforms   

• Be yourself and become a member of a work family that cares about you and invests in your development.   

• Elevate your craft here and abroad!   

• Employee engagement at all levels; where your thoughts and ideas are not only heard but actioned.   

Schedule & Hours:   

• This is a full-time position.    

• A successful candidate will have the ability to work Monday through Friday and Holidays and weekends as needed based on training needs and employee events. 

Learn more about what it is like to work at Four Seasons Resort and Residences Vail, visit us:   

• http://fourseasons.com/vail/phots-and-videos//  

• http://jobs.fourseasons.com/  

• https://www.linkedin.com/company/four-seasons-hotels-and-resorts   

• https://www.facebook.com/FourSeasonsJobs   

• https://twitter.com/FourSeasonsJobs   

We look forward to receiving your application!