About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Austin’s particular brand of cool is evident in every detail of our lakeside retreat, as unique as the city itself. Poised in the heart of downtown— on the banks of Lady Bird Lake—the Hotel offers a convenient escape for those looking to explore Austin’s iconic happenings from a secluded oasis. Offering 286 total guest rooms and suites, two award-winning dining outlets (Ciclo and Live Oak), a luxury spa, and 17,121 sq. ft. (1,591 m2) of event space, we remain one of Austin’s first and longest-standing luxury hotels. Guests come for our legendary service and well-appointed accommodations and then return for our exciting seasonal activations and ever-evolving food and beverage offerings.
About the role
Four Seasons Hotel Austin is seeking a Learning & Development Manager to join our dynamic People & Culture Team. This position is a Department Head position, reporting to the Regional Director of People & Culture. The ideal candidate will have enthusiasm for all things learning, is dynamic, passionate, and a strategic thinker.
What you will do
- Manages and facilitates (in collaboration with other presenters) Embark for all new employees and all other core programs
- Ensures employees are receiving proper training and meeting standards by developing training ideas, Forbes and LQA break down, analyzing trends in service glitches
- Ensures new managers to the company are given the knowledge and skills to successfully complete their 90-day probationary period through the New Leader Orientation program
- Maintains an effective Certified Departmental Trainer Program
- Partners with hotel management teams to determine performance gaps, and advise on actions that are likely to meet those needs
- Manages all compliance and safety trainings, including completion of all required trainings
- Assists managers with writing their development plans, ensuring the contents are focused on experience-based learning
- Regularly benchmarks the learning function with Learning Success Levels and bases the direction for learning utilizing the Learning Needs Analysis
- Creates and adheres to an annual budget for all training programs, initiatives, and learning resources
What you bring
- 1-2 years’ experience in a Learning Manager position required
- Experience in hotel operations, preferably luxury hospitality
- University degree or equivalent experience
What we offer:
COMPLIMENTARY
- Medical, Dental and Vision Insurance after 30 days!!!
- Room night stays at Four Seasons Worldwide
- Employee meals prepared by the Four Seasons Culinary Team
- Dry cleaning and alteration of employee uniforms
- Parking in Downtown Austin during work shifts
DISCOUNTED
- Discounted public transportation options
- Four Seasons beds and bedding
- Gold’s Gym membership
ADDITIONAL
- Vacation, Sick, Twelve (12) Paid Holidays
- 401k participation with a company matching program
- 100% Company-Paid Parental Leave
- Growth opportunities within Four Seasons
The greatest strength of Four Seasons is the diversity of our people. Celebrating diversity ensures a strong culture as we build on our foundation of the Golden Rule. The Four Seasons culture journey is continuing to grow with our Diversity, Inclusion and Belonging focus.
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
What We Do
Four Seasons Hotels and Resorts opened its first hotel in 1961, and since that time has been dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. Currently operating more than 120 hotels and resorts, and more than 50 residential properties in major city centers and resort destinations in 47 countries, and with more than 50 projects under planning or development, Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards.
To learn more about our career opportunities, visit fourseasons.com/careers.
For more information and reservations, visit fourseasons.com.
For the latest news, visit press.fourseasons.com and follow @FourSeasonsPR on Twitter.
