Learning Coordinator, Learning & Development - India

This position will support planning, execution, and evaluation of our Talent & Organizational Development (T&OD) learning solutions by ensuring efficient processes are in place to support smooth delivery of programs and resources.  The Learning Coordinator is responsible for the administration and maintenance of the learning management system (LMS) and support of its users, the organization and coordination of learning events, administration and advancement of select associate credentialing, and tracking and reporting of T&OD activities.

PLEASE NOTE: This position is a night-shift required role on-site in Hyderabad.

Section 2: Job Functions, Essential Duties and Responsibilities

• Manage learning data and documentation within the LMS.  Create and update learning courses and campaigns in coordination with teammates or internal clients, manage associate enrollment, keep learning offerings current, upload materials and content, provide reporting, and troubleshoot LMS issues.
• Identify opportunities to maximize and enhance the way the LMS functions and/or is utilized in order to  simplify the user experience and/or gain efficiencies in processes.
• Drive the administration, tracking, budgeting, and invoicing for American Retirement Association (ARA) credentials.  Respond to associate inquiries regarding credentialing, develop and send communications to proactively address associate questions, track expenses, submit invoices, update policies, provide reporting, and supply budget figures to the business.   
• Partner with external ARA counterpart to maintain existing processes and develop new processes as needed.  Continuously enhance the ARA credentialing process to improve efficiency and the associate experience.
• Secure and organize learning program logistics and resources. Set up and provide access for virtual learning and/or arrangements for physical space,  prepare participant materials, supply additional resources for training events as needed (e.g., catering, transportation, etc.).
• Collaborate with the T&OD team on strategy and design for measurement.
• Upkeep and/or produce reporting that assists in tracking learner activity using information that resides within or outside of the LMS.
• Manage learning inbox and respond to inquiries.
• Perform additional duties as assigned. 
• Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients.
• Our I-Client service philosophy and our Core Values of People Matter, Quality First and Integrity Always® should be visible in your actions on a day to day basis showing your support of our organizational culture

Supervision 

• N/A

Section 3:  Experience, Skills, Knowledge Requirements

• Bachelor’s degree or equivalent experience preferred
• Minimum of 2 years of experience working with an LMS or HRIS system.  Workday experience a plus.
• Minimum 2 years of professional work experience.
• Strong project management skills.
• Ability to multi-task, prioritize, pivot, and manage time effectively in a rapidly changing environment.
• Strong organizational and project management skills.
• Excellent verbal and written communication skills.
• Strong people skills to enable work within the T&OD team and with internal clients.
• Strong knowledge of MS Office applications.

We are proud to be an Equal Opportunity Employer

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