Learning and Strategy Intern (Summer 2025)

About the role 

Chime is looking for an Learning & Strategy Intern to join our Content and Learning team. You will gain valuable professional experience working with cutting edge cloud technology platforms and distributed systems alongside engineers with a wealth of experience to share. This is an exciting opportunity to learn while playing a role in a critical initiative at Chime.

This role is structured as a 3 month engagement. The starting hourly rate offered for this role and target level of experience will begin at $29 and up to $35. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience. 

In this role, you can expect to

• Analyze Training Impact: Develop and implement a framework to measure the effectiveness of the Chime Grow training program.
• Work with Data: Gather and analyze key performance metrics (e.g., CSAT, QA scores, AHT) to assess training outcomes.
• Create Reporting Dashboards: Design visual reports or dashboards to track training success and agent performance trends.
• Identify Training Gaps: Conduct research, including agent feedback and data analysis, to uncover additional opportunities for improvement in the agent lifecycle.
• Collaborate with Teams: Work closely with Operations, QA, and BPO partners to ensure insights are actionable and align with business needs.
• Present Findings: Summarize key takeaways and recommendations in a final presentation to stakeholders.

To thrive in this role, you:       

      Technical & Analytical Skills

• Strong analytical and problem-solving skills with the ability to interpret data and identify trends.
• Experience with Excel, Google Sheets, or data visualization tools (e.g., Tableau, Looker, Power BI) is a plus.
• Familiarity with customer service metrics (CSAT, AHT, QA scores) or a willingness to learn.

Communication & Collaboration

• Strong written and verbal communication skills to present findings clearly and effectively.
• Ability to collaborate with cross-functional teams, including Operations, QA, and call center partners.
• Comfort conducting interviews or surveys to gather qualitative insights.

Project Management & Initiative

• Highly organized with the ability to manage multiple tasks and deadlines.
• A proactive, self-starter mindset who takes ownership of projects and seeks solutions.
• Ability to work independently while also being open to feedback and mentorship.

Learning & Adaptability

• Curiosity and eagerness to learn about training impact measurement and agent enablement.
• Ability to quickly adapt to new tools, data sources, and business needs.
• Interest in customer service, training, or business operations is a plus.

A little about us

At Chime, we believe that everyone can achieve financial progress. We created Chime—a financial technology company, not a bank*—on the premise that basic banking services should be helpful, transparent, and free. Through our user-friendly tools and intuitive platforms, we empower our members to take control of their finances and work towards their goals. Whether it's starting a savings account, purchasing a first car or home, launching a business, or pursuing higher education, we're proud to have helped millions unlock their financial potential.

We're a team of problem solvers, dreamers, and builders with one shared obsession: our members. From day one, Chimers have worked tirelessly to out-hustle and out-execute competitors to bring our mission to life. Their grit and determination inspire us to work harder every day to deliver the very best experience possible. We each bring an owner's mindset to our work, refusing to be outdone and holding ourselves accountable to meet and exceed the highest bars for our teams, our company, and our members.

We believe in being bold, dreaming big, and taking risks, while also working together, embracing our diverse perspectives, and giving each other honest feedback. Our culture remains deeply entrepreneurial, encouraging every Chimer to see themselves as stewards of our mission to help everyday Americans unlock their financial progress. We know that to achieve our mission, we must earn and keep people's trust—so we hold ourselves to the highest standards of integrity in everything we do. These aren't just words on a wall—our values are embedded in every aspect of our business, serving as a north star that guides us as we work to help millions achieve their financial potential.

Because if we don't—who will?

*Chime is a financial technology company, not a bank. Banking services provided by The Bancorp Bank, N.A. or Stride Bank, N.A., Members FDIC.

Perks Once Full Time

• 🏢 A thoughtful hybrid work policy that combines in-office days and trips to team and company-wide events depending on location to ensure you stay connected to your work and teammates, whether you’re local to one of our offices or remote
• 💻 Hybrid work perks like backup child, elder and/or pet care, as well as a subsidized commuter benefit
• 💰 Competitive salary based on experience
• ✨ 401k match plus great medical, dental, vision, life, and disability benefits
• 🏝 Generous vacation policy and company-wide Chime Days, bonus company-wide paid days off 
• 🫂 1% of your time off to support local community organizations of your choice
• 👟 Annual wellness stipend to use towards eligible wellness related expenses
• 👶 Up to 24 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents
• 👪 Access to Maven, a family planning tool, with $15k lifetime reimbursement for egg freezing, fertility treatments, adoption, and more.
• 🎉 In-person and virtual events to connect with your fellow Chimers—think cooking classes, guided meditations, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!
• 💚 A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress

We know that great work can’t be done without a diverse team and inclusive environment. That’s why we specifically look for individuals of varying strengths, skills, backgrounds, and ideas to join our team. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.

We hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Chime is proud to be an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, Cook County Ordinance, and consistent with Canadian provincial and federal laws. If you have a disability or special need that requires accommodation, please let us know. To learn more about how Chime collects and uses your personal information during the application process, please see the Chime Applicant Privacy Notice.