Learning and Development Manager (f/m/d)

About the Opportunity

The Manager of Learning and Development (f/m/d) will play a crucial role in designing and delivering high-impact learning experiences across Contentful. This individual will be responsible for facilitating a variety of training programs, both live and virtually, to enhance employee skills, knowledge, and engagement. The role will require global travel to Contentful offices and events to deliver in-person training sessions.

While this position does not have direct reports, it requires a high degree of collaboration with various stakeholders across the organization to ensure the successful execution of learning initiatives.

This role requires frequent short-term travel to the United States. Candidates must be eligible to obtain the necessary travel documentation, including a U.S. visa or ESTA (Electronic System for Travel Authorization), as applicable. We will support the successful candidate in navigating the travel requirements and obtaining the necessary documentation.

What to expect? 

• Training Facilitation:
• Deliver engaging, interactive training sessions both in person and via Zoom, ensuring the content is relevant and aligned with business needs.
• Facilitate both soft skills and technical skills training with the ability to adapt to diverse learning needs.
• Maintain a high level of participant engagement and satisfaction during training sessions.
• Global Travel:
• Travel to Contentful offices and events globally to facilitate in-person training sessions.
• Coordinate logistics for on-site training sessions, including room setup, technology requirements, and materials.
• Content Development:
• Collaborate with the Learning and Development team to design and update training materials, including presentations, guides, and online modules.
• Create highly technical training content in various formats, such as eLearning, on-demand, video-instructor-led training (VILT), instructor-led training (ILT), blended learning, and job aids.
• Stakeholder Collaboration:
• Partner with HR, department heads, and subject matter experts to identify learning needs and develop training solutions.
• Communicate regularly with global teams to understand local training requirements and ensure consistency in learning experiences.
• Technology Utilization:
• Leverage learning technologies and platforms to deliver and track training programs.
• Ensure that all training sessions, whether live or virtual, are recorded and accessible for future reference.
• Measurement and Reporting:
• Monitor and evaluate the effectiveness of training programs through participant feedback and performance metrics.
• Analyze complex data to make informed decisions and provide regular reports on training outcomes and recommendations for improvement.
• Project Management:
• Manage end-to-end project/program management, including conception, initiation, planning, execution, performance monitoring, and project closure.
• Demonstrate a strong ability to think strategically and execute tactically in a fast-changing environment.
• Coaching and Facilitation:
• Facilitate coaching sessions for multiple levels, including team members and managers.
• Preserve and adapt under pressure, maintaining a positive and professional “customer-focused” attitude.

What you need to be successful

• 10+ years of experience in Learning and Development, with a strong emphasis on the facilitation of both soft skills and technical skills training.
• Proven ability to deliver training in both in-person and virtual environments.
• Sharp analytical skills with experience interpreting complex data for informed decision-making.
• Exceptional communication and facilitation skills, including interpersonal and influencing skills, with the ability to partner with key stakeholders, global counterparts, and executives in a matrixed environment.
• Professional project management experience, including end-to-end project/program management.
• Demonstrated experience in creating highly technical training in a variety of formats.
• Strong ability to think strategically and execute tactically in a fast-changing environment.
• Ability to travel internationally as required, up to 30% of the time.
• Proficiency with learning management systems (LMS) and virtual training tools (e.g., Zoom, Microsoft Teams).
• Bachelor’s degree in Human Resources, Education, Organizational Development, or equivalent experience. 

What's in it for You?

• Join an ambitious tech company reshaping the way people build digital experiences
• Full-time employees receive Stock Options for the opportunity to share in the success of our company
• Fertility and family-building benefits, including a lifetime reimbursable wallet to support your growing family.
• We value Work-Life balance and You Time! A generous amount of paid time off, including vacation days,compassion days for loss, education days, and volunteer days
• Use your personal annual education budget to improve your skills and grow in your career
• Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties 
• An annual wellbeing stipend to care for your physical, financial, or emotional health
• A monthly communication stipend and phone hardware upgrade reimbursement
• New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best.

#LI-Hybrid