Learning and Development Designer

Posted 14 Days Ago
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Manila, First District NCR, National Capital Region
Junior
eCommerce • Fintech • Payments • Software • Financial Services
We provide trusted digital financial services to our customers and recipients in over 170 countries across the globe.
The Role
The Learning and Development Designer will identify and address capability gaps, design engaging L&D curricula for various domains, and implement training solutions aligned with business goals. Responsibilities include managing an LMS, collaborating with stakeholders, and evaluating training effectiveness to ensure a culture of continuous learning within the organization.
Summary Generated by Built In

Job Description:

Remitly’s vision is to transform lives with trusted financial services that transcend borders. Since 2011, we have been tirelessly delivering on our promises to people who send money around the world. Today, we are reimagining global financial services and building products that extend beyond traditional barriers to give customers access to more of the services they need, no matter where they call home. Join over 2,700 employees worldwide who are growing their careers with purpose and connection with our customers while having a positive impact on millions of people around the globe.

Role Overview

As a Learning & Development (L&D) Design Specialist in the Customer Success (CS) organization, you will play a pivotal role in unleashing the potential within our teams and organization. You will be instrumental in identifying and bridging capability gaps to equip Remitlians with the skills and knowledge necessary to achieve business goals. This position demands a deep passion for, and expertise in, cultivating a culture of excellence through continuous learning and development.

Key Responsibilities

  • Conduct comprehensive L&D needs assessments with defined data-driven success measures in collaboration with key stakeholders.
  • Create innovative, scenario-based L&D curricula for domain expertise, leadership, and soft-skills development.
  • Design dynamic, interactive, appealing, and consumable synchronous and asynchronous L&D solutions for instructor-led sessions and web-based learning.
  • Ensure all L&D solutions employ Adult Learning Principles.
  • Build formative and summative evaluation components in all L&D design work to assess topic knowledge transfer and application.
  • Assess and measure the impact and effectiveness of L&D offerings for improvement opportunities through data collection and analysis.
  • Manage the Learning Management System (LMS) administration and LMS training for new administrators.
  • Partner with L&D Design and Delivery peers to develop best-in-class L&D experiences that have measurable business impact.
  • Conduct topic shadow sessions and content reviews at a regular cadence to ensure L&D solutions align with current business needs.
  • Employ a continuous improvement mentality to elevate existing design approaches and output.
  • Continuously collaborate with business stakeholders to form strategic partnerships, establish shared ownership of L&D solutions, and identify improvement opportunities.
  • Stay up to date on L&D design software, tools, and best practices to innovate our L&D solutions.
  • Manage L&D projects successfully, ensuring timely execution of tasks from conception to completion.
  • Complete additional assignments as needed to help the team deliver on customer promises.

Required Qualifications

Minimum

  • Minimum of two (2) years designing and developing instructor-led and web-based L&D solutions.
  • Deep expertise in a variety of proven L&D design methodologies and up-to-date with current industry L&D design best practices and tools.
  • Experience with various LMSs and proficiency in multimedia development and authoring tools (e.g., Adobe Captivate, Articulate Storyline 360).
  • Proven leadership in proposing, designing, and deploying capability development solutions.
  • Extensive experience working with business leaders of all levels and influencing design strategies for business impact.
  • Adept at designing L&D solutions working backward from measurable business KPIs.
  • Excellent command of English, both verbal and written.
  • Ability to operate effectively in an ambiguous, fast-paced, rapidly changing environment, managing multiple priorities simultaneously with minimal supervision.
  • Strong decision-making, influencing, and communication skills, with the capacity to engage with all departments and organizational levels.
  • Minimum of one (1) year of experience in a supervisory or managerial role.
  • Minimum of one (1) year of experience managing, mentoring, and developing L&D staff.
  • Comfort working as part of a team.
  • Experience in hyper-growth environments, with a strong preference for candidates who have worked with contact/call centers and in remittances.
  • An autonomous bias for action work ethic with a track record of delivering results.
  • Eager and quick to learn, with a high level of enthusiasm, focus, and motivation.

Preferred

  • Bachelor’s degree in Instructional Design, Adult Education, Human Resource Management, an L&D related field, or equivalent professional experience.
  • Familiarity with the ADDIE L&D framework and program evaluation frameworks (e.g., Kirkpatrick).
  • Track record of employing the 70/20/10 Learning Integration Model.
  • Global experience designing and developing programs for diverse audiences.
  • Experience designing cutting edge L&D solutions and using innovative design methodologies.
  • Familiarity with Adobe applications (e.g., Illustrator, Premiere, Photoshop).
  • Basic understanding of web programming to create web pages, web applications, and other online content that can be displayed in a web browser.
  • Experience with Google Workspace tools, including Google Sites, Google Slides, Google Sheets, and Google Docs.
  • Excellent organization and prioritization skills.
  • Strong facilitation skills and experience delivering instructor-led training.

Our Benefits:

  • In Site Subsidized Meals

  • Transportation

  • Premium Language Bonus

  • Employee Stock Purchase Plan (ESPP)

  • Mental Health & Family Forming Benefits

  • Private Life Insurance

  • On site Clinic and Remitly Doctor

  • Continuous learning tools & certification programs

  • Reduced Working Hours per Week (from 48 to 40)

  • Two consecutive days off

We are committed to nondiscrimination across our global organization and in all of our business operations. Employment is determined based upon personal capabilities and qualifications without discrimination on the basis of race, creed, color, religion, sex, gender identification and expression, marital status, military status or status as an honorably discharge/veteran, pregnancy (including a woman's potential to get pregnant, pregnancy-related conditions, and childbearing), sexual orientation, age (40 and over), national origin, ancestry, citizenship or immigration status, physical, mental, or sensory disability (including the use of a trained dog guide or service animal), HIV/AIDS or hepatitis C status, genetic information, status as an actual or perceived victim of domestic violence, sexual assault, or stalking, or any other protected class as established by law.

Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Top Skills

Adobe Captivate
Articulate Storyline 360

What the Team is Saying

Luz
Colleen
David
Harry
The Company
HQ: Seattle, WA
2,700 Employees
Hybrid Workplace
Year Founded: 2011

What We Do

Since 2011, Remitly has been tirelessly delivering on our promises to our customers sending their hard earned money home. Today, we are incredibly proud to have served millions of customers globally wWe strive daily to meet our promise to our customers by building peace of mind into everything we do. Join over 2,700 employees across 10 offices who are growing their careers while having a positive impact on people globally.

Why Work With Us

We are united through our vision to transform lives with trusted financial services that transcend borders. We accomplish our vision by relentlessly focusing on culture via our cultural values. That starts with putting customers at the center of everything we do, and includes investing in the growth & development of our team.

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About our Teams

Remitly Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

As a global team, we are connected through our customers, and vision – not our location. Our employees can live and work with flexibility, while prioritizing in-person touchpoints to come together for moments that matter.

Typical time on-site: Flexible
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