Job Description
- Work closely with teachers to understand the progression of the students and provide actionable feedback to the parents.
- Providing excellent customer experience to increase customer satisfaction, growth, and retention rate.
- Develop and follow up with the customers and maintain a strong relationship.
- Work towards achieving service excellence and meeting monthly KPI.
Requirement
- Minimum 1 - 2 years of working experience in customer service, teaching, call center, telesales, and/or account management field.
- Excellent communication skills.
- Highly customer-centric in understanding and profiling customers’ needs.
- Able to work independently and as a team player.
- Able to read, write and communicate in both Mandarin to handle Mandarin-speaking customers.
- Resourceful and able to perform well under pressure.
- Experience working in an educational environment will be advantageous.
- Experienced candidates will be considered for a senior role.
- Entry-level candidates with great enthusiasm and willingness to learn are welcome to apply.
Top Skills
What We Do
LingoAce brings language learning to life, combining our expertise of authentic teaching with new-grade technology to deliver the most engaging and effective online classes for the young modern learner. We understand the challenges of learning a new language in a non-immersive environment with traditional passive language-teaching. That’s why we set out to transform the way modern young learners are engaged, with the goal of making language learning fun and fulfilling.
With a team more than 1,300 strong, and over 4,000 certified teachers currently in our company, we offer a variety of globally-accredited Chinese syllabus, catering to the diverse proficiencies and cultural backgrounds of learners from over 100 countries.
We have also recently closed our Series B and C funding rounds, with a total of $180 million raised to date. Some of our great partners and backers include: Sequoia Capital India, Owl Ventures, Tiger Global, Shunwei Capital, SWC Global & Decent Capital.
