Lead UX Researcher

Lead User Experience Researcher
Great UX leaders aren't just seasoned researchers. They're good listeners, thoughtful mentors and inspiring storytellers.
We're hiring a Lead User Experience Research who will oversee research for a portfolio of products at Cox Automotive. Working with UX leadership and senior company leaders, you'll spread an understanding of user goals and needs, providing guidance to help teams design and develop effective digital projects. You'll collaborate across a wide product management organization to rapidly increase the quantity and quality of customer contact within discovery efforts.
Sound like a good fit for you? Get the details below and apply today!
What's In It for You?
Here's a sneak peek at the benefits you could experience as a Cox employee:

• A competitive salary and top-notch bonus/incentive plans.
• Professional development and continuing education opportunities.
• The chance to work with fascinating, cutting-edge platforms.
• Exceptional work-life balance, flexible time-off policies and accommodating work schedules.
• Comprehensive healthcare, with multiple options for individuals and families.
• Generous 401(k) retirement plans with company match.
• Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.

Check out all our benefits.
What You'll Do
Working in a scaled agile environment, you'll work with the Director of UX Design to establish processes and best practices for your team and partners. You'll oversee research for a portfolio of products, spreading an understanding of client goals and needs to design and development teams. Your job will entail:

• Establishing, prioritizing and managing new quantitative and qualitative UX research programs.
• Chartering, planning, executing and reporting on research studies.
• Identifying and applying the most appropriate research method, such as moderated/unmoderated usability studies, heuristic evaluations, card sorts, task-based analysis, surveys and contextual inquiries.
• Creating, modeling and enforcing research best practices and processes.
• Maintaining and evolving research artifact templates.
• Developing user personas, journey maps, jobs-to-be-done frameworks and other deliverables.
• Working with product managers, designers and analytics teams to identify research focus areas.
• Proactively identifying usability improvement opportunities.
• Delivering insights, findings and design recommendations to colleagues across the organization, serving as an expert consultant.
• Administering training to help UX and product management teams conduct rapid discovery interviews.
• Maintaining a pipeline of rapid discovery studies.
• Establishing and scaling evaluative research efforts for agile UX design.
• Acting as an adviser to the UX leadership team to ensure research has a voice in team strategy.

Who You Are
A born collaborator and with outstanding interpersonal qualities, you have excellent communication skills and an understanding of project management principles. Your attention to detail is complemented by your ability to deliver concise summarizations. You also have:
Minimum:

• A bachelor's degree in related discipline and 6 years' experience in a related field. The right candidate could also have a different combination, such as master's degree with 4 years of experience, a Ph.D. and 2 years of experience, OR 10 years of experience in a related field.
• A proven track record of research expertise, strong moderation skills, mentoring and change management.
• Experience planning and executing usability research activities for both responsive web and native mobile applications.
• Experience using a variety of usability research tools (UserTesting, UserZoom, Ethnio, Morae, Figma, etc.).
• Experience creating prototypes for testing digital interactive interfaces.
• Experience with both in-person and remote testing.
• A strong understanding of usability research best practices, theories and methodologies.
• Knowledge and experience with the principles of user-centered design and technology.
• An understanding of mobile human interface guidelines, as well as the possibilities and limitations of hardware and operating systems.
• Excellent time management and prioritization skills.
• The ability to direct and multi-task effectively under pressure.

Preferred:

• An advanced degree in human factors, human-computer interaction, information design, cognitive science or related field.

Use your leadership to shape the future. Apply now!
USD 119,600.00 - 199,400.00 per year
Compensation:
Compensation includes a base salary of $119,600.00 - $199,400.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Benefits:
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
About Cox Automotive
At Cox Automotive, people of every background are driven by their passion for mobility, innovation and community. We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more. What's more, we do it all with an emphasis on employee growth and happiness. Drive your future forward and join Cox Automotive today!
About Cox
Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today!
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.