Lead : UK Credentialing

TransUnion's Job Applicant Privacy Notice

What We'll Bring:

We Are TransUnion:
TransUnion is a major credit reference agency, and we offer specialist services in fraud, identity and risk management, automated decisioning and demographics. We support organisations across a variety of sectors including finance, retail, telecommunications, utilities, gaming, government and insurance.

What You'll Bring:

We’re looking for a Lead: UK Credentialing to join our growing Customer Support Operations team. 

Day to Day You’ll Be:

• Manage the team of associates on a daily basis based on operational outcomes. 
• Maintain quality performance of team by adhering to TransUnion values, key performance indicators, and quality expectations.
• Manage and maintain your KPIs in line with the expectations set by your line manager.
• Support internal stakeholders and team with queries.
• Communicate within internal teams to ensure correct processes and procedures and identify opportunities to enhance the client experience.
• Learn and understand TransUnion’s product suite to ensure product intricacies are met.
• Develop staff development plans based on career progression plans. 
• Manage all operational reports for the team.
• Engage with training and develop effective training of new and existing processes for the team.
• Function as a primary escalation point for the team on operational matters.
• Engage with broader UK Ops teams on any process escalations.
• Manage all staffing requirements for the team.

Essential Skills & Experience:

• At least 2-3 years of experience in a financial services-based environment or similar with basic knowledge of Consumer regulations.
• At least 3-4 years of people management experience in a financial services-based environment or operational environment 
• Good people management skills.
• Good understanding of relevant labour regulations in country 
• Good operational report understanding and development.
• Demonstrate active listening skills and fully engage with all client onboarding processes to gain skills and drive the team.
• Ability to communicate with internal stakeholders at different competency levels, including technical and sales teams.
• High-level communication skills, both written and verbal.
• Highly detailed and organized, with the ability to manage multiple high-priority tasks.
• Proficient computer skills, including navigating the internet, web-based applications, MS Office, or other business software.
   

Desirable Skills & Experience:

• Patience in handling escalated queries within internal teams.
• Willingness to enhance team knowledge through process building.

Impact You'll Make:

What’s In It For you?
At TransUnion you will be joining a friendly, forward thinking global business.
As well as an excellent salary and bonus scheme or commission scheme (if joining our sales teams) our benefits package comes with:

• 26 days’ annual leave + bank holidays (increasing with service)
• Global paid wellness days off + a bonus day off to celebrate your birthday
• A generous contributory pension scheme + access to the TransUnion Employee Stock Purchase Plan
• Private health care + a variety of physical, mental and financial fitness wellbeing programmes such as access to mindfulness tools
• Access to our diversity forums and communities so you can get involved in causes close to your heart

TransUnion – a place to grow: 
If there’s something on the list of essential / desirable skills that you can’t quite tick off, don’t let that put you off applying. We are open to exploring training and development opportunities for the right candidate to ensure you are successful.
We know imposter syndrome is real, lets confront it so we can continue to grow and thrive together.

Flexibility at TU:
We recognise that our people need the freedom to balance their day-to-day lives with their work. This is why we’ve set out to create inclusive and flexible policies and practices for you to accommodate all your responsibilities and needs: children, family and beyond. If the role is advertised as full time, don’t let this stop you from applying. Let us know if you’re looking for a part time or flexible working arrangement and we can discuss this with you.

Additional support:
At TransUnion, we’re committed to fostering an inclusive and diverse workplace where all individual’s talents and perspectives are valued. When you apply for a position with us, you’re not just joining a team, you’re becoming part of a community that celebrates differences and embraces equality. We understand that everyone has different needs, which is why we offer a range of reasonable adjustments to our recruitment process.

Please let us know if you require any reasonable adjustments to help you through the application process or to attend an interview with us by contacting [email protected]

Interview & Hiring Process:
Most of our recruitment processes are virtual, so you’ll get to know our hiring managers and teams over the phone and through video. If we need you to attend a physical in person interview your recruiter will inform you of this.

We do not accept any unsolicited CV’s from recruitment agencies.  If you are a recruitment agency on our PSL our talent team will contact you directly should we require any assistance.

#LI-Hybrid

Find out more about Life At TU UK:
https://twitter.com/TransUnionUK
https://www.linkedin.com/company/transunion/life/
 

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

TransUnion Job Title

Lead, Business Operations