Lead Technical Program Manager

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.
Lead Technical Program Manager - Reliability and Incident Management
We are seeking a passionate and experienced Technical Program Manager to champion reliability and incident management best practices across our engineering organization. As a founding member of our TPM team, you will play a crucial role in building a culture of reliability and ensuring that our platform delivers a consistently excellent experience for our customers. You will partner closely with engineering, SRE, and product teams to:

• Partner to define and own Implementation of Reliability Standards: Establish clear reliability metrics, SLAs, and SLOs, and drive their adoption across all engineering teams.
• Improve Incident Management Processes: Develop and refine incident management processes, including communication protocols, postmortems, and root cause analysis.
• Promote a Culture of Reliability: Champion reliability best practices through training, workshops, and knowledge sharing.
• Drive Continuous Improvement: Identify opportunities to improve reliability and incident response through data analysis and process optimization.

Ideal Candidate:

• Experience as a Technical Program Manager or SRE with a focus on reliability and incident management.
• Deep understanding of reliability engineering principles, including monitoring, alerting, and incident response.
• Experience with implementing and managing incident management tools and processes.
• Strong communication and collaboration skills, with the ability to influence and build consensus across teams.
• Passion for building a culture of reliability and continuous improvement.

Massachusetts Applicants:It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location.
In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Please visit Klaviyo Rewards to find out more about our Total Rewards package.
Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.
Base Pay Range For US Locations:
$169,200 - $253,800 USD
Get to Know Klaviyo
We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators-ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
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