Lead Technical Program Manager

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.
Lead Technical Program Manager - Reliability and Incident Management
We are seeking a passionate and experienced Technical Program Manager to champion reliability and incident management best practices across our engineering organization. As a founding member of our TPM team, you will play a crucial role in building a culture of reliability and ensuring that our platform delivers a consistently excellent experience for our customers. You will partner closely with engineering, SRE, and product teams to:

• Partner to define and own Implementation of Reliability Standards: Establish clear reliability metrics, SLAs, and SLOs, and drive their adoption across all engineering teams.
• Improve Incident Management Processes: Develop and refine incident management processes, including communication protocols, postmortems, and root cause analysis.
• Promote a Culture of Reliability: Champion reliability best practices through training, workshops, and knowledge sharing.
• Drive Continuous Improvement: Identify opportunities to improve reliability and incident response through data analysis and process optimization.

Ideal Candidate:

• Experience as a Technical Program Manager or SRE with a focus on reliability and incident management.
• Deep understanding of reliability engineering principles, including monitoring, alerting, and incident response.
• Experience with implementing and managing incident management tools and processes.
• Strong communication and collaboration skills, with the ability to influence and build consensus across teams.
• Passion for building a culture of reliability and continuous improvement.

Massachusetts Applicants:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
The pay range for this role is listed below. Some sales and success roles are also eligible for variable compensation and hourly non-exempt roles are eligible for overtime in accordance with applicable law. This role is eligible for benefits, including: medical, dental and vision coverage, health savings accounts, flexible spending accounts, 401(k), flexible paid time off and company-paid holidays and a culture of learning that includes a learning allowance and access to a professional coaching service for all employees.
Base Pay Range For US Locations:
$169,200 - $253,800 USD
Get to Know Klaviyo
We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators-ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.
By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application.