Lead Technical Program Manager

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Lead Technical Program Manager

ABOUT MASTERCARD:
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. At Mastercard, our industry expertise is enhanced by our commitment to being a force for good in the world. We do well by doing good. Our core values of trust, partnership, agility, and thoughtful risk taking are displayed in everything we do. Our culture of collaboration and inclusion makes our company the place where the best people choose to be.
Are you a technical program manager who wants to work for a company that offers above and beyond benefits including paid parental leave, flexible work hours, gift matching, and even volunteer incentives? Do you want to work in an inclusive and nurturing culture that encourages your own professional learning and development? If the answer is YES, come join us!
OVERVIEW
The Payment & Enablement Optimization (P&EO) program is suite of Digital Transformation Technologies that support analytics and AI generated recommendations and solutions for decision making to increase authorization rates. We are looking for an experience TPM to join our team to help build and manage two high-profile products, Payment Optimization Platform (POP) and Mastercard Portfolio Advisor (Optimus). The ideal candidate is passionate about program and stakeholders’ management, improving concurrent program delivery, highly motivated, intellectually curious, analytical and possesses a go-getter mindset.
ROLE
Our TPMs conceptualize, rationalize, and drive multiple, simultaneous projects to deliver engineering work across the portfolio in our Scrum execution model. In this role, you may drive the execution of a feature through the full stack or may drive a project which spans multiple teams and integrations, reporting meaningful status along the way.
As a Lead TPM, you should be able to:
• Work across teams to organize and accelerate delivery by ensuring all teams are delivering in a coordinated manner, identifying and removing blockers, and always finding the path forward in challenging situations.
• Understand the business strategy and design approaches within product, program, or domain with depth to be credible and effective with teams you work with. Act as first point of contact for your team or area and the source of truth for status, providing the right information and associated data about the state of the project to the right audience at the right time.
• Drives execution of an outcome from inception through successful delivery through the full stack of the services / domains, or an outcome that spans multiple teams and integration across the enterprise.
• Regularly review metrics and proactively seek out new and improved data/mechanisms for visibility, ensuring your program stays aligned with organization objectives.
• Proactively manage all dependencies, ensuring all outputs are production ready at time of launch.
• Proactively identify risks & issues and ensure mitigation efforts are being carried out throughout the software development lifecycle.
• Work with ambiguity and with limited guidance – able to get the inertia out and the project in motion.
• May work directly with external to the organization or external to Mastercard technology providers that support our implementation plans and roadmaps identifying opportunities to be faster, better and cheaper.
ALL ABOUT YOU
• Demonstrated ability to operate with independence and autonomy.
• Demonstrated experience breaking down problems, organizing work, planning sprints, and delivering technical programs in agile delivery models (Scrum, Kanban, etc.)
• Proven track record of data driven decision-making and applying continuous improvement methodologies across teams
• Can communicate to executives, peers, and staff with impact, eloquence, and authenticity.
• Demonstrated experience building relationships, partnering with, and influencing dependent teams while commanding the respect of the individuals you work with across the organization.
• Huge plus if you have expertise in Payments, Postgres databases, AI, CI/CD, microservices APIs.
• BS in engineering, computer science, or related discipline.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.