Lead Technical Account Manager

Role: Lead Technical Account Manager – Attack Surface Management (ASM) 

Location: Manchester  

Summary of the role 

This is an exciting opportunity to join a dynamic security solutions team in which you will be responsible for the management and delivery of client security programs as well as playing a vital part in the development of the team and its services. As part of a passionate delivery team, you must have a passion for IT security as well as a determination to deliver a high-quality service to our client base.  

This is an opportunity to join a technically advanced and talented team and help NCC Group build and deliver world class Vulnerability Exposure Management services through our Attack Surface Management portfolio, to our customers.  

This role is ideal for a seasoned Senior Technical Account Manager with expertise in Vulnerability Exposure Management/ASM technology and services who also possesses strong leadership abilities and is passionate about delivering exceptional customer experiences. 

In addition, as a Lead within the team, you will be responsible for line management of a small team of Technical Account Managers and leading the successful development of key service lines. Your expertise in Vulnerability Exposure Management, leadership and strategy skills, and a customer-centric approach will be crucial in driving our services , our customer satisfaction, team success, and business growth. 

Key Responsibilities 

This is an opportunity to help shape the future of our services. Working in a fun and challenging environment, whilst using market leading security testing tools and platforms to provide security testing services to our large client base. You will play a key role in leading specific services we deliver and mapping out future growth. Leading by example you will be delivering and managing more complex client security programs. You will also have responsibility of working within the departmental leadership team to shape the direction and development of new service lines offered by the division. 

• Lead at least one service line within the department; develop the service inline with market trends, drive and report on revenue and ensure a customer centric delivery model 

• Deliver security programs with more complex clients based on their requirements 

• Running and manually verifying more complex network and application vulnerability scans 

• Writing and delivering client reports 

• Analysis of external and internal attack surface outputs, to identify and communicate risk 

• Work directly with customers and sales team to deliver high quality reports, clearly communicating true prioritization for remediation  

• Act as a subject matter expert across a large range of services  

• Act as an escalation point  

• Act as the customer advocate within the Attack Surface Management Team 

• Own the operational relationships with the customers 

• Assist the operational teams in fixing issues that arise during the operation of services 

• Identify and implement, with the assistance of the product management team, technical enhancements to the services that drive value for our customers 

• Act as the SME to customers to improve the quality of service they are receiving and maintain a roadmap for those customers 

• Assist with the onboarding of new customers, building an understanding of customers  

business risks 

• Lead and mentor a team of Technical Account Managers, providing guidance and support in delivering exceptional service to our clients. 

• Set performance goals, conduct regular performance evaluations, and provide coaching and professional development opportunities. 

• Foster a collaborative and positive team culture, promoting knowledge sharing and continuous improvement. 

• Work with the Head of Attack Surface Management and the product team as a SME, to ensure success 

Requirements  

Technical Skills & Knowledge  

• Excellent understanding of basic cyber security principles 

• Excellent understanding and experience of Linux and Windows operating systems  

• Excellent understanding and exposure to network and web application security 

• Strong experience using network and application scanning tools and utilities, such as Nexpose Rapid 7, Qualys, HP WebInspect, IBM AppScan , Tenable Nessus, Burp, NMAP etc 

• Excellent understanding how vulnerabilities can be linked and the impact on risk 

• Experience of EASM platforms such as Cycognito  

• Experience of ITSM’s such as Service Now 

• Excellent interpersonal and communication skills 

• Ability to work, and manage time and tasks independently 

• Ability to communicate with customers in a clear and concise manner 

• Excellent customer handling skills 

• Strong consultant 

Client Relationship Management 

• Build and maintain strong relationships with key clients, serving as their trusted advisor for a range of ASM solutions. 

• Conduct regular meetings with clients to understand their evolving requirements, address concerns, and identify opportunities for improvement. 

• Collaborate with the sales team to identify upsell and cross-sell opportunities based on clients' ASM needs. 

Team Leadership 

• Lead and mentor a team of Technical Account Managers, providing guidance and support in delivering exceptional service to our clients. 

• Set performance goals, conduct regular performance evaluations, and provide coaching and professional development opportunities. 

• Foster a collaborative and positive team culture, promoting knowledge sharing and continuous improvement 

Desirable competencies: 

• Degree in Computer Science / Engineering or equivalent experience 

• Strong Experience in Information Security 

• CRT and/or IASME Vulnerability assessment Plus certification 

• Understanding of web services architecture and commonly employed technologies 

• Exposure to software development and understanding of secure code development 

• Knowledge and understanding of PCI DSS requirements, in particular PCI ASV testing 

• Knowledge and understanding of Cyber Essentials requirements 

• Understanding of DDoS Mitigation 

• Experience with Python 

• Experience with Java 

• Understanding of Service Now 

• UK Security Check (SC) clearance is desirable but not essential  

About NCC Group  

The NCC Group family has over 2,000 members located all around the world, providing a trusted advisory service to 15,000 customers. Born in the UK, we have now have offices in North America, Canada, Europe, Asia- Pacific and United Arab Emirates.   

We are passionate about helping our customers to protect their brand, value and reputation against the ever-evolving threat landscape. We fuel that passion with investment in our people and our business.