Lead Spa Operations Coordinator

CLOUDLAND LOOKOUT MOUNTAIN A CURIO COLLECTION HOTEL

Living above the clouds on top of Lookout Mountain, Georgia, Cloudland is the Southeast’s newest and most spectacular resort hotel!! If you happen to love golf or have golf resort experience, let’s make a connection soon!

A Curio Collection by Hilton hotel, Cloudland is perched at over 2,000 feet above sea level and conveniently located just outside of Chattanooga and within a two-hour drive from several major metropolitan areas. Inspired by nature, the resort expresses elements of the four seasons in an intimate and relaxing way. Cloudland offers a wide variety of outdoor activities, multiple dining experiences, full-service spa, cliff-edge infinity pool and 245 stunning guest rooms & suites, many with spectacular mountain vistas. Let’s not forget the golf! Situated in heart of McLemore, guests can enjoy two exceptional 18-hole courses and a popular six-hole short course, all three designed by Rees Jones and Bill Bergin.

If you think you bring the ideal blend of skills, attitude and teamwork, sprinkled with a love for natural beauty and the resort life, this could be the perfect home for you! Are you passionate and creative with a desire to grow? Let’s talk!  Click here to learn more about what makes Cloudland at McLemore Resort a one-of-a-kind in experience in the Southeast!

THE ROLE

ESSENTIAL RESPONSIBILTIES

• Manage guest appointments and ensure timely and accurate communication with guests.
• Manage inventory levels and order supplies as needed.
• Ensure that the spa is clean and well-organized at all times.
• Train and supervise spa staff as needed.
• Answer phones, respond to customer inquiries, and resolve customer issues as needed.
• Process guest payments and ensure that all financial transactions are accurate.
• Prepare reports and manage scheduling software.
• Responsible for the coordination and scheduling of all spa related activities consistent with the policies, philosophy and objectives of the spa.
• Host staff meetings to keep employees informed of hotel policies and changes as well as ways to increase sales and service.
• Communicate with other departments to ensure a cohesive hotel/spa environment.
• Communicate on all levels with staff, colleagues and management.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

Education:                      High school diploma or general education degree (GED) required

Experience:                     Previous spa, salon, hospitality experience.

Skills and Abilities:           Ability to excel in an environment that sets goals, tracks progress and                                           strives for growth. Previous spa, salon, hospitality leadership experience,                     experience with Microsoft Office Suite (Word, Excel, Outlook and                                                 PowerPoint). Experience with SpaSoft. Strong professional presentation,                  technical ability and relationship building.

PHYSICAL DEMANDS

• Continuous Standing as needed
• Lift, pull, push, bend, and move items to support the hotel and outlets

BENEFITS PACKAGE

• Competitive Salary

• Daily Pay!

• Team Member Hotel Discount Program

• Uniforms Provided for most positions

• Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options

• Paid PTO

• 401k with employer match

• Food and Beverage Discounts

• Tuition Reimbursement

Please visit http://www.valorhospitality.com to learn more about our existing hotels, other exciting job opportunities and our company.