Lead Solution Consultant

Company Description

Inetum is a European leader in digital services. Every day, the Group's 28,000 consultants and specialists aim to make a digital impact for businesses, public sector bodies and society as a whole: solutions that contribute to performance, innovation and the common good.

Present in 19 countries, close to the regions, and with its major software publisher partners, Inetum meets the challenges of digital transformation with proximity and flexibility. Inetum has forged strategic partnerships with 4 of the world's leading software publishers - Salesforce, ServiceNow, Microsoft and SAP - and is pursuing a dedicated acquisition strategy to become one of Europe's top 5 in these technologies, and offer the best expertise to its customers.

Job Description

As a Lead Solution Consultant, most of your work involves working closely with potential and existing company customers to understand their business requirements and design IT solutions based on the Inetum portfolio that meet their needs while ensuring scalability, reliability, and maintainability. You will be part of sales and delivery teams in positioning, selling and delivering these solutions and identify opportunities for selling new offerings to existing and new customers. Additionally, you will create reusable sales and delivery assets to improve sales and pre-sales efficiency and quality, streamlining the process and working closely with all relevant stakeholders to achieve your goals.

Responsibilities of the role

• Work closely, build and maintain strong relationships with company existing and potential new clients to understand their business needs and pain points and translate them into an IT solution following best practices.
• Demonstrate how ServiceNow solutions and Inetum Services can address Customer’s needs and pain points through product presentations and demonstrations.
• Work closely with the Sales team to identify opportunities for new IT solutions and provide technical expertise and guidance throughout the sales cycle.
• Supporting Marketing activities – user conferences, trade shows, analyst demonstrations, webinars etc…
• Share best practices and known solutions with other Solution Consultants to enhance the quality and efficiency of the other team members
• Lead workshops in sales and delivery phases to gather customer requirements.
• Collaborate with the Sales team to develop proposals and estimates
• Respond to Requests for Proposals (RFPs) and Requests for Information (RFIs) from potential clients and ensure responses to RFP and RFI are tailored to meet the specific needs and requirements of the client.
• Create and deliver POCs to demonstrate the feasibility of the proposed solutions.
• Stay informed and internally promote part of the ServiceNow portfolio, update the other teams for the new releases, new features and innovations in this part of ServiceNow portfolio. The portfolio focus will be reviewed and agreed yearly with the Direct Superior or the respective Manager.
• Observe and comply with  KPIs important for the role. The KPIs will be reviewed and agreed yearly with the Direct Superior or the respective Manager.
• Participate in delivery according to the agreed KPIs and maintain expert knowledge of the appointed solution and products configurations
• Identify solutions from customer engagements which are suitable candidates for transforming them into reusable packages/artifacts.
• Contribute to building the company service offerings in connection to its existing/future services portfolio.
• Contribute to developing company services portfolio with knowledge management and improvement suggestions.
• Ready to travel in connection with business trips in the country and/or abroad, in accordance with the requirements and provisions of the current Bulgarian legislation.
• Other duties related to the position or assigned by the Direct Superior or the respective Manager.

Requirements:

• Minimum 3+ years of relevant experience in service management and/or consulting customer facing role.
• Proven experience in designing and implementing solutions on the ServiceNow platform.
• BSc or MSc in IT or Business field or equal level of experience.
• Excellent written and verbal English language.
• French, German, Spanish or any other European Language would be considered a plus.
• Business analysis, requirements gathering and solution design abilities.
• Pitch perfect communication, writing and presenting skill
• Experience in a Professional Services environment engaging with executive stakeholders, solution architects.
• Solid Exemplary verbal and written communication skills, with the ability to adapt messaging to varying stakeholder levels (both technical and non-technical).
• Strong overall knowledge of Information Technology, architecture and multi-tier applications.
• Strong analytical and problem-solving skills.
• Strong understanding of company products or services as well as business position and competition to keep business competitive
• Ability to meet deadlines working under pressure.
• Ability to work independently.

What We Offer

• Excellent remuneration package;
• 24 paid vacation days;
• Flexible working arrangements;
• Additional Health insurance;
• Training and certifications;
• Great working environment and team spirit.