Lead Software Engineer, Web Platform (FedRAMP)

Who We Are

Cisco ThousandEyes is a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network – even the ones they don’t own. Powered by AI and an unmatched set of cloud, internet and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues – before they impact end- user experiences.

ThousandEyes is deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI-powered assurance insights within Cisco’s leading Networking, Security, Collaboration, and Observability portfolios.

About the Role

The Application Window is expected to close on 4/20/25. However, the job posting may be removed earlier if the position is filled or if a sufficient number of applications are received. 

This is a fullstack software development engineering role focused on platform-wide development. You will work on the underpinnings of our web application to ensure that it runs smoothly for our end users and continues to meet security and compliance requirements. The ideal candidate will have strong and current knowledge of Java, Spring, Gradle, and the related ecosystem, while also being familiar with and willing to work on frontend development.

The Web Platform team is passionate about building common abstractions that are shared by the various ThousandEyes development teams. Our mission is to evangelize standards, patterns, and best practices for software design and development at ThousandEyes. We pitch in where there are knowledge gaps and cross cutting concerns to avoid collaboration roadblocks, while turning that experience into an improved future process for the entire engineering organization.

We value engineers who have an excitement for learning new skills, an eagerness to venture into unknown problem spaces, and a practical approach to continuously improving code and product quality.. Web Platform developers maintain flexible skill sets and growth mindsets in order to develop a holistic view of our entire application and technology stack, so that we can provide the common thread that unifies teams focused on specific capabilities, because we’re often tagged to assist with a variety of topics within the wide-spanning layer supporting all web application architecture at ThousandEyes.

Lately, we’ve worked on impactful projects such as:

• Upgrading versions of Java, Springboot, Gradle, and other Java dependencies to address vulnerabilities and improve code quality.
• Troubleshooting availability drops (high latency) and Spring error handling in monolithic shared APIs.
• Standardizing environment based configuration patterns for the backend with synchronization to the frontend.
• Collaborating with test- and auth-focused teams to improve E2E test reliability, Cypress onboarding, and microfrontend local development.
• Removing and upgrading dependencies in legacy frontend packages and frameworks.
• Assisting teams to move code out of the core monolith and into independently deployable microservices and microfrontends.
• Rewriting AngularJS UIs in Vue 3.
• Designing and soliciting feedback on the future of the application as a federated system, including how MFEs should work together on a single page to avoid style collisions, handle routing, report metrics, and consume shared information domains.
• Improving application-wide UI elements such as our menus, notifications, support chat, and customer satisfaction surveys.

What You'll Do

As part of this role, you will also be responsible for maintaining services in a FedRAMP compliant environment, therefore, must be a U.S. Person (i.e. U.S. citizen, U.S. national, lawful permanent resident, asylee, or refugee). This position may also perform work that the U.S. government has specified can only be performed by a U.S. citizen on U.S. soil.

• Review and contribute to backend (Java), frontend (Typescript/Javascript), and infrastructure (Jenkins, Kubernetes) codebases.
• Write documentation and proposals with peer feedback incorporated.
• Make incremental improvements to the core web technologies that enable the ThousandEyes engineering organization to scale and deliver feature work, including build process and test framework improvements.
• Evangelize modern architecture and development best practices, while understanding and accommodating the current state of the codebase. 
• Boost our application’s web performance by improving application wide tracking of core web vitals, and then using that data to improve APIs and frontend components either directly or through collaboration.
• Explore new technologies that will benefit our workflow and share comprehensive opinions on architectural/technical decisions.
• Provide face-to-face support to other engineers on the team and throughout the engineering organization as they build upon our team’s work to achieve their goals.

Qualifications

• Current and comprehensive experience with Java, Spring, Gradle, and related technologies.
• Strong knowledge of modern frontend frameworks like Vue or React.
• Comfortable digging deep to solve problems, prototyping solutions, and exploring new technologies and architectural patterns.
• Ability to advocate for frontend development best practices and improve the development stack across an engineering organization
• Proven track record of identifying problems, proposing and selecting solutions, and executing them effectively
• Comfortable collaborating, communicating, and driving change across multiple Engineering teams
• Passion for sharing ideas, bringing others along, caring for teammates, and attracting other great developers to join our growing organization

Cisco values the perspectives and skills that emerge from employees with diverse backgrounds. That's why Cisco is expanding the boundaries of discovering top talent by not only focusing on candidates with educational degrees and experience but also placing more emphasis on unlocking potential. We believe that everyone has something to offer and that diverse teams are better equipped to solve problems, innovate, and create a positive impact.
We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification. Research shows that people from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy. We urge you not to prematurely exclude yourself and to apply if you're interested in this work.

US – COMPENSATION RANGE – MESSAGE TO APPLICANTS

154,000 USD - 215,000 USD

Message to applicants applying to work in the U.S. and/or Canada: 

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.

Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter.  Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.