Title: Lead Service Now Developer - 110518
Primary Location: India (IN) - Karnataka - Bangalore
Job Grade: 07
Employee Referral Bonus: Referral bonus will be given as per company policy.
Duties
- Design and Development: Design, develop, and implement IT Asset Management (ITAM) and Configuration Management Database (CMDB) solutions on the ServiceNow platform.
- Customization and Configuration: Customize and configure ServiceNow ITAM and CMDB applications, including asset discovery, asset tracking, contract management, software license compliance, and configuration item (CI) relationships.
- Integration: Integrate ServiceNow ITAM and CMDB with other ServiceNow modules and third-party systems.
- Development and Maintenance: Develop and maintain workflows, business rules, UI policies, client scripts, and other ServiceNow components.
- Requirement Analysis: Collaborate with stakeholders to gather and analyze requirements, ensuring solutions align with business objectives.
- Quality Assurance: Perform unit testing, system testing, and support user acceptance testing (UAT) to ensure quality and functionality.
- Technical Support: Provide technical support and troubleshooting for ITAM and CMDB-related issues.
- Documentation: Create and maintain technical documentation for developed solutions.
- Continuous Learning: Stay updated with the latest ServiceNow features, best practices, and industry trends related to ITAM and CMDB.
Required
- Strong experience with ServiceNow development, including scripting (JavaScript), workflows, business rules, UI policies, and client scripts.
- Proven experience in developing and implementing IT Asset Management (ITAM) and Configuration Management Database (CMDB) solutions within ServiceNow.
- Solid understanding of ITAM and CMDB processes and best practices.
- Experience with ServiceNow ITAM and CMDB modules, including asset discovery, asset tracking, contract management, software license compliance, and CI relationships.
- Integration experience with ServiceNow and third-party systems using REST/SOAP APIs.
- Strong problem-solving skills and the ability to troubleshoot technical issues.
- Excellent communication and collaboration skills to work effectively with stakeholders and team members.
- Ability to manage multiple tasks and projects simultaneously, meeting deadlines and delivering high-quality results.
Desired
- ServiceNow Certified System Administrator (CSA) and/or Certified Implementation Specialist (CIS) - ITAM and/or CMDB.
- Experience with other ServiceNow modules such as IT Service Management (ITSM)
- Knowledge of ITIL processes and best practices.
- Familiarity with Agile development methodologies.
- Experience with ServiceNow reporting and dashboard creation.
- Understanding of software asset management (SAM) and hardware asset management (HAM).
- Experience with data migration and data transformation within ServiceNow.
Education
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum of 6-7 years of experience in ServiceNow development and IT Asset Management (ITAM) and Configuration Management Database (CMDB).
This position will be posted till 20th Feb 2025.
Top Skills
What the Team is Saying
What We Do
Life can’t evolve without innovation. That’s why we’re ideating to help feed the planet, build smarter, and help our farmers and growers to sustainably optimize their land. The mission is underway, but we need the right people to continue bringing it to life. From coders to assemblers and from engineers and tech experts to marketers and field teams. All find a purpose to drive them, a culture to thrive in, and a world of opportunities.
Why Work With Us
Our company is more than just a place to work. For John Deere employees, it’s where we dream, design, and deliver machines and technology that help feed a rapidly growing world and build critical infrastructure in villages, towns and modern megacities.
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