Lead Receptionist

It's fun to work at a company where people truly believe in what they are doing!

Job Description:

The Lead Receptionist assists the Supervisor or Manager in leading the workflow of the Receptionists. Provide Receptionist services for clients at their site. Work closely with the client's staff to assist with front office. Provide “White Glove” customer service and is responsible for taking care of all visitors, client meetings and events at a client location. Will accurately communicate with client staff and Epiq team members regarding commitments, deadlines and challenges.

Responsibilities

• Assign tasks to team members
• Work independently on front desk assignments and events coordination tasks without direct supervision
• Oversee schedules and ensure the Reception Desk locations have proper coverage
• Ensure all tasks and events have been properly completed and quality checked
• Work to resolve work issues or complaints
• Assist management with training new hires on all processes
• Other duties may include reception desk, events coordination and hospitality services

Requirements

• High School Diploma or GED
• Minimum of 2 years work experience, preferably in conference services, hospitality, reception desk and front office services
• Ability to lead others in a professional manner
• Strong written and verbal communication skills with ability to resolve complaints
• Ability to multitask with attention to detail
• Working knowledge of MS Word, Excel and Outlook
• Ability to lift or move 40 lbs. or greater
• Ability to walk, bend, kneel, stand or sit for an extended period of time

The Compensation range for this role is 19.26 to 28.89 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

Click here to learn about Epiq's Benefits.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.