Lead Product Manager - AI

Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. 

At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.

We’re hiring a Lead Product Manager that must have experience working on AI Products to lead core verticals for Xero’s AI products. Xero is on a mission to reinvent financial and business intelligence through AI, to help millions of businesses globally. AI is a top priority within Xero, and we’ve been investing heavily in this area.

We’re currently building JAX (in beta), Xero’s genAI-powered agent to handle financial and business advisory tasks. And we’re investing in AI/ML throughout our products, including efforts such as document extraction, predictive analytics, and personalization / recommendations. We’re looking for strong product managers with experience in AI/ML, customer obsession, and a hustle “move fast” mindset. Come join us as we push the boundaries of technology and reinvent financial intelligence.

We’re looking for this candidate to be based in our Melbourne office or in one of our other offices in Australia (Brisbane or Sydney) or remotely in Australia.

What you'll bring with you:

• Experience working with AI products
• Experience developing a 0-1 product (working on a brand new product)
• Experience in working in ambiguous environments
• Experience working with many stakeholders at different levels within different teams
• Extensive experience in enabling new and improved approaches to product practice
• Demonstrated experience collaborating with diverse and senior stakeholder groups to realise customer / commercial outcomes
• Strong track record of addressing customer needs through innovative use of technology
• Effectively influenced outcomes at all levels in a variety of contexts
• Extensive experience in product practice thought leadership, defining product roadmaps and longterm planning at a Portfolio / Sub-portfolio(s) level
• Extensive experience in leading cross portfolio initiatives to deliver customer / business outcomes
• Extensive experience in mentoring, supporting and coaching

What you'll do:

• Confidently execute core product management role responsibilities including identifying customer problems and definitions solutions to test, developing and managing product roadmaps or strategies, and developing product release strategies
• Consistently review, monitor and interrogate the commercial & customer results of products, areas and teams to inform product strategy and practice
• Lead and manage a product or group of products across the end-to-end lifecycle (e.g. launch through to sunset) to ensure maintenance and support throughout the life of the product
• Works directly with 10-20 engineers and is responsible for signing off on an overall technical direction and architecture from the product perspective (ie, that tradeoffs are aligned with product direction).

Why Xero? 

Offering very generous paid leave to use however you’d like (plus statutory holidays!), dedicated paid leave to care for your physical and mental wellbeing as well as an Employee Assistance Program to access mental health care for you and your family, health insurance, life insurance, and income protection, wellbeing and sports programmes, employee resource groups, 26 weeks of paid parental leave for primary caregivers, an Employee Share Plan, beautiful offices, flexible working, career development, and many other benefits that reflect our human value, you’ll do the best work of your life at Xero.

Our collaborative and inclusive culture is one we’re immensely proud of. We know that a diverse workforce is a strength that enables businesses, including ours, to better understand and serve customers, attract top talent and innovate successfully. We are a member of Pride in Diversity, in recognition of our inclusive workplace. Our goal is to make sure you feel welcome and supported to do the best work of your life. 

At Xero we embrace diversity and inclusion and value a #challenge mindset. Research has shown that women and underrepresented groups are less likely to apply to jobs unless they meet every single competency or experience . If you are excited about this role, but your past experience doesn't align perfectly, we encourage you to apply anyway. You could be just the right person for this role and Xero. If you have any support or access requirements, we encourage you to advise us at time of application and throughout the interview process.