Lead Payroll Operations (d/f/m)

Personio's intelligent HR platform helps small and medium-sized organizations unlock the power of people by making complicated, time-consuming tasks simple and efficient. Our growing team of 1,800+ Personios across Europe and the US are building user-friendly products that delight our 14,000+ customers and their 1.5 million employees. Ready to make an impact from day one?
The Role: How you'll make an impact at Personio
This position can be office-based or fully remote from one of the following countries: Germany, Spain, the Netherlands, Ireland, or the UK. Preference is on hybrid office-based in Munich.
As Lead Payroll Operations, you provide a best-in-class payroll service for Personio customers. Your efforts drive customer satisfaction, and continuous improvement of our end-to-end payroll customer journey and payroll processes, which directly translates into a high customer lifetime value and active Personio promoters.
Role Responsibilities: What You'll Do
Leadership

• Build, lead, and develop a team of up to 10 Payroll Specialists.
• Manage and continuously improve your team's performance in conducting software implementations, and/or providing inbound product & technical support.

Operational Success

• You drive the satisfaction and timely payroll of your German Personio customers through high-class software and payroll support.
• You are involved in the day-to-day payroll operations as the go-to expert for your team and customers. This includes: building a solid understanding of our customers' specific payroll needs, supporting with your in-depth payroll subject matter expertise and managing escalations.

Payroll Process & Product Improvement

• Identify improvement potentials for all internal payroll operation processes to increase the quality, efficiency, and flexibility in the team.
• Collaborate cross-functionally (e.g. Product, Sales, Customer Success) to: solve technical and complex payroll issues of our customers; and provide feedback to further enhance our product.
• Continuously expand your knowledge about changes and updates on payroll processes and the Personio product.

Role Requirements: What You Need to Succeed

• Business proficiency in German and a good command of English.
• At least 5 years of operational experience in end-to-end German payroll processing by supporting a payroll tool, process, or services, and experience with customer communication.
• At least 3 years of leadership experience, leading and hiring a team.
• Software customer support experience is a plus. Payroll Software support experience is a major plus.
• A team player, empathetic and move mountains to ensure the satisfaction of your customers.
• You have the highest standards for quality and diligence in your work.

Why Personio
Personio is an equal opportunities employer, committed to building an integrative culture where everyone feels welcomed and supported. We embrace uniqueness and understand that our diverse, values-driven culture makes us stronger. We are proud to have an inclusive workplace environment that will foster your development no matter your gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.
Aside from our people, culture, and mission, check out some of the other benefits that make Personio a great place to work:

• Receive a competitive reward package - reevaluated each year - that includes salary, benefits, and pre-IPO equity
• Enjoy 28 days of paid vacation, plus an additional day after 2 and 4 years
• Make an impact on the environment and society with 1 (fully paid) Impact Day
• Receive generous family leave, child support, mental health support, and sabbatical opportunities.
• We follow an office-led, remote friendly approach, including opportunities to work from home and international locations. Many of our teams have designated days for gathering in the office to enhance collaboration and foster a sense of community.
• We enjoy gathering for meals, cultural initiatives, and events like local Summer Sessions and year-end celebrations. There's also healthy snacks, drinks, and a weekly catered lunch.